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Lakeland Care · 1 day ago

Care Management Supervisor

Fond du Lac, WI

Full-time

Onsite

Mid, Senior Level

3+ years exp

Lakeland Care is a Wisconsin-based non-profit organization that focuses on creating a world we all want to live in. The Care Management Supervisor provides day-to-day supervision of care management teams, ensuring quality care and compliance with regulations while promoting professional development among staff.

CommunitiesHealth CareHospital

Responsibilities

Provide consultation and guidance to care management teams on LCI policies, procedures, guidelines and best practices to ensure effective and cost effective member-centered planning

Engage in a collaborative, interdepartmental approach in risk management to ensure member health, safety and independence while upholding member rights

Promote positive relationships between care management staff, members, legal representatives, providers, community agencies and internal departments

Review internal reports and follow up with care management teams to ensure optimum quality care management practice in the care planning process and coordination of care

Participate in Quality Improvement projects and other internal/external workgroups

Participate in on-going training; maintain current knowledge to ensure compliance with Federal and State regulations, LCI policy and procedure and accepted professional standards

Identify training and resource needs and communicate identified needs to the Program Manager

Manage staff in the Care Management Division, including interviewing, hiring, providing orientation, coaching, promoting professional development, providing employee performance feedback and implementing corrective action plans

Represent LCI to the community at large through professional interaction, clinical consultation, public speaking, and participation in community advisory groups as requested

Maintain the confidentiality of client information and protected health information as required by State and Federal regulations, including the Health Information Portability and Accountability (HIPAA) Act of 1996

Qualification

Care management knowledgeEvaluationAssessment skillsLeadership experienceComputer proficiencyCommunication skillsPublic speakingCoaching skillsTeam collaboration

Required

Bachelor's degree in a Health or Human services related field, equivalent combination of education and experience (includes knowledge, skills, and abilities), OR licensed Registered Nurse in Wisconsin

Minimum of one (1) year leadership experience is required, two or more years preferred

Minimum of three (3) year's professional experience in a long-term care organization or community-based setting required; work experience with one or more of the target groups served by Family Care preferred

Knowledge of community based long-term care and service delivery for the elderly, physically and intellectually/developmentally disabled adults

Possess strong evaluation, assessment, and interview skills

Strong oral and written communication skills

Leadership qualities necessary to supervise and train staff and peers

Working knowledge of basic computer programs and typing skills

Current driver's license, acceptable driving record and proof of adequate insurance required