Wis-Pak, Inc. · 1 week ago
Customer Experience Manager
Oconomowoc, WI
Full-time
Onsite
Senior Level
5+ years expWis-Pak, Inc. is a leading manufacturer behind well-known beverage brands in the country, seeking a Customer Experience Manager to lead and develop their Shareholder/Customer Service Staff. The role focuses on managing order placement and processing, ensuring high service standards, and collaborating cross-functionally to enhance customer experiences.
Food and BeverageManufacturingService Industry
No H1B
Responsibilities
Lead, coach, and develop the Shareholder and Customer Service teams
Partner cross‑functionally to deliver exceptional shareholder and customer service
Oversee shareholder order processing, fulfillment, and support of production and distribution
Serve as a primary point of contact for shareholders, proactively addressing needs and resolving issues
Create and deliver regular and urgent written communications to shareholders
Track, report, and present key performance metrics to leadership
Conduct performance evaluations and manage timekeeping and administrative tasks
Identify and implement tools and processes to improve service efficiency and effectiveness
Collaborate with HR on staffing, training, and development initiatives
Promote company values, leadership growth, and a continuous improvement in culture
Qualification
Required
5+ years of customer service experience, including people leadership
Strong written and verbal communication skills. Exceptional ability to produce written communication for distribution
Proficiency with Microsoft Office (Excel, Word, PowerPoint, SharePoint)
Strong organizational, analytical, and problem‑solving skills
Self‑motivated leader who can set direction and drive results
Preferred
Experience working with ERP systems (JD Edwards or similar preferred)
Bachelor's or Two-year degree in supply chain, Communications, English, or a related field preferred
Benefits
Generous Paid Time Off
Comprehensive Medical, Dental & Vision Coverage
Flexible Spending Accounts
Critical Illness & Accident Coverage
Life Insurance
Short & Long-Term Disability
401(K) with Profit Sharing
Parental Leave
Tuition Reimbursement
Paid Holidays
Company
Wis-Pak, Inc.
Wis-Pak, Inc. was founded to provide a centralized supply of canned soft drink products to its owners, Pepsi-Cola Franchise bottlers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Gina Raine
Chief Financial Officer
Recent News
Milwaukee Business Journal
2025-01-07
Company data provided by crunchbase