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Phoenix Senior Living · 1 day ago

Associate Executive Director

Baton Rouge, LA

Full-time

Onsite

Lead/Staff, Director/Executive

2+ years exp

Phoenix Senior Living is seeking an Associate Executive Director to join their team at The Pearl at Jamestown. This role focuses on operations and sales, assisting the Executive Director in managing the community and promoting wellness for seniors. Responsibilities include staffing, financial management, and ensuring compliance with regulations.

Health CareNon ProfitProfessional ServicesRetirement

Responsibilities

Plans, organizes, develops, leads and assist the Executive Director with the overall management of the community in accordance with federal, state, local laws and Phoenix Senior Living standards, guidelines and regulations

Participates in Personalized Service Plans (PSP), daily assignment development and monitoring ongoing process and practices and ensuring they are occurring regularly according to Phoenix schedule

Participates in and manages the assessment process to determine tier of service with the appropriate staffing levels

Participates with the FED and Program & Outreach Coordinator to ensure a variety of appropriate and personalized activities which incorporates all dimensions wellness and are available throughout the day and evening with resident care associate participation

Partners with Food & Beverage Director, FED and POC to schedule and plan special event and ensure food & dining is properly incorporated into the appropriate dimensions of wellness

Understands the recognition of resident changes in condition, takes appropriate action

Participates in the facilitation of monthly resident Council Meeting

Participates in outside committees and organizations relevant to Resident Care and Alzheimer’s/dementia care

Demonstrates the ability to represent the community in a wide variety of public settings, including, but not limited to, making presentations to large groups and meeting community professional and government leaders

Provides assistance to the Community Relations Director and Executive Director with communicating with prospective residents & family members about Phoenix’s philosophy with regard to personalizing services and incorporating all dimensions of Wellness into our care and services provided

Implements guidelines, standards, and practices for Resident Care and programming

Implements and monitors ongoing quality improvement programs for resident services

Adhere to community budget and participates throughout the financial/budget process

Sets up ongoing procedures to collect and review information needed to assist with billing and accounting support services to meet business performance results, deadlines and reporting

Reviews monthly financial statements with the ED, implements plans of action for deficiencies

Participates in a support function for the ED in the managing/submittal process of monthly expenses and budget data, timely per Phoenix policies and internal business controls

Supports the ED in striving to improve profitability year over year in line with owner expectations

Supports the ED in following the key areas to ensure the community is:

Meeting NOI/house profit expectations

Meeting occupancy expectations

Achieving and executing consistent labor schedules seven (7) days a week

Driving ownership with the department leaders

Sets standards for resident service delivery including recommendation on staffing levels and roles and responsibilities and program differentiation and implementation

Reviews, reads, notates, and initializes communication log to document and learn about pertinent information and any resident’s physical and behavioral changes

Participates in risk management meetings

Responsible for developing resident schedules for bathing and laundry

Determines and implements activities geared towards leadership development among all associates

Is responsible supporting the ED with the onboarding and oversight of all department directors and focuses on decreasing turnover and increasing retention of solid talent

Assist with establishing career growth development plans for the department directors and provides guidance and support throughout their professional development

Partners in the delivery and participation in Phoenix Academy training and self-study programs during the required time-frame

Completes All Core Phoenix Academy, job specific and management training in the timeframe designated

Completes all training required by the state or other regulating authorities including ongoing training per regulation

Communicates regularly with families, physicians and all support services as appropriate

Ensures residents and families are educated about residents’ rights

Consults Human Resources before terminating an associate

Creates and maintains a warm professional environment

Assures that all staff is fully informed on the answers to the most frequently asked questions by residents , families, and prospective families

Participates in regularly scheduled meetings with, Executive Director, department directorsand associates

Maintains appropriate communication with the Executive Director

Possesses excellent communication skills, both verbal and written, and the ability to relate in a positive and professional way to a diverse resident and associate population

Proactively communicates trends, best practices and current assisted living events to all associates

Ensures compliance with state assisted living regulations

Participates in the creation and monitors community correction plans

Monitors the quality of care within the community

Remains updated and communicates state regulation changes to all associates

Ensures compliance with all state and federal regulations (i.e. OSHA)

Acts as Lead in an emergency (e.g. elopement, fire, disaster, etc.) according to the chain of authority identified in the community disaster plan

Participates in the risk management programs

Assist ED and Department Directors with Interviews for all community positions

Assists with active recruitment of open positions

Participates in department directors development plans and/or action plans

Fosters department directors’ growth

Takes corrective action and disciplines associates verbally and in writing if necessary

Provides input regarding Resident Care staff reassignments or terminations in coordination with Human Resources and Executive Director

Maintain the appropriate level of part-time staff and staff peak activity periods

Creates and maintains team member personnel information in appropriate systems

Ensure associates follow Federal, State, Local and Phoenix timekeeping policies in recording/punching hours worked

Processes payroll and follows established business processes and daily processing activities; submit accurate bi-weekly payroll by established schedule

Coordinates, maintains and updates associate benefit administration and is a resource to direct associates for answers and resolutions

Completes payroll reconciliation

Processes and manages unemployment and worker’s compensation claims and updates claim activity as needed

Maintains training compliance records, performance appraisal records and ongoing data in the training tracking system

Strategizes with the Executive Director about best actions to take to address cluster business challenges

Demonstrates the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving

Assist the Executive Director in completing the annual budget

Understands and manages the department budget to include labor and other expenses and its impact on the community’s bottom line

Reviews monthly financial statements and implements plans of actions around deficiencies

Process and submit monthly expenses and budget data timely per Phoenix policies and internal business controls

Understands the internal cost associated with all Phoenix resident care programs

Qualification

Financial ManagementAssisted Living KnowledgeLeadershipStaff TrainingMS OfficeRisk ManagementMulti-taskingTime ManagementCommunication Skills

Required

Bachelor's degree in Business Administration, Human Resources Administration, Accounting, Gerontology or other course of study that relates to service to the elderly and financial management

2 – 3 years department management experience in senior living/skilled nursing as well as demonstrated supervisory and management skills

Demonstrated Leadership capabilities

Multi-department experience strongly recommended

Book keeping experience

Extensive knowledge and experience in Assisted Living industry and Dementia care

Demonstrated ability to schedule, orientate and train staff

Understanding of infection control procedures

Demonstrate the ability to Plan and Organize

Demonstrate the ability to Multi task and Manage Stress

Proficient in using MS Office

Understands and develops Personalized Service Plans

Understands advanced directives and end-of-life care