Independence Pet Holdings · 2 days ago
Sales Manager, Client Services
Illinois, United States
Full-time
Hybrid
Senior Level
5+ years expIndependence Pet Holdings is a corporate holding company managing a diverse portfolio of modern pet health brands and services. The Managing Director, Client Services will oversee the management and growth of shelter and clinic partnerships, focusing on business development strategies and enhancing PHI’s reputation in the animal welfare industry.
Insurance
Hiring Manager
Jeana Schut
Responsibilities
Management and development of a team of Account Executives and Ambassadors. Assess the strengths and weaknesses of the team members and put plans in place to support their growth and hold them accountable for their business objectives (25%)
Oversight and growth of our shelter and clinic partnerships in assigned territory (25%)
Development of annual plan (goals, priorities, challenges), budget and resource allocation to assist PHI in meeting its financial goals. Monthly updates to leadership on the execution of the plan
Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them (10%)
Develop and implement new strategies and programs to enhance PHI’s reputation and grow business opportunities within the animal welfare industry
Create a formal business transition plan outlining financials, revenue opportunities and strategic goals, priorities, challenges, resource/program requirements
Identify immediate and/or long-term revenue opportunities
Identify and resolve barriers that would prevent revenue opportunities
Work in tandem with the software and B2C teams to create a positive customer experience
Work with the marketing team to craft appropriate shelter/clinic training and adopter facing communications
Collaborate with Leadership, Finance, Insurance and B2C call center teams as needed
P & L responsibilities related to all applicable product offerings within assigned territory
Attend animal welfare conferences to promote Pethealth products (10%)
Other duties as assigned
Qualification
Required
5+ years' experience in leading a B2B sales team
Post-Secondary education in business, animal health or related fields
Experience in people management and development
Experience in budgeting
Strong knowledge of trends affecting the animal care industry
Strong closing skills with an intuitive ability to understand the concerns and needs of the client
Customer-service oriented with strong relationship-building skills
Excellent communication, presentation and interpersonal skills
Strong organizational and time-management skills with keen attention to detail
Highly self-motivated, energetic and results-oriented, with the ability to work independently
Strong mentoring/coaching track record
The ability to leverage both a relationship building skill set and an activity management skillset to achieve company goals
Valid passport for frequent travel between US and Canada
Travel 30%
Preferred
SAAS, animal care and welfare sector or Vet PIMS Software industry experience preferred
Company
Independence Pet Holdings
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase