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Raymond James · 2 days ago

Advisory & Managed New Accounts Specialist - Training and Quality Assurance

Memphis, TN

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

Raymond James is a financial services firm seeking a detail-oriented and proactive Training and Quality Assurance Specialist. This role is critical in ensuring operational excellence by developing training programs, monitoring performance, and maintaining compliance with quality standards.

BankingFinancial ServicesInformation TechnologyInsuranceWealth Management

Growth Opportunities

Responsibilities

Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure

Answer the telephone and assist callers or those making varied inquiries by email or mail with any requests for information, directing more complex matters to colleagues as necessary. Initiate contact internally and externally to convey requests, provide instructions, or obtain information on behalf of a senior colleague

Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems

Provide a quality service to clients while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving client problems

Design, implement, and facilitate training programs for new hires and existing staff

Maintain and update training materials to reflect process changes and best practices

Conduct workshops, webinars, and one-on-one coaching sessions

Monitor and evaluate operational processes to ensure adherence to company standards

Perform audits and provide actionable feedback to improve performance

Develop and track quality metrics, reporting trends to leadership

Identify gaps in knowledge or process and recommend solutions

Collaborate with leadership to implement process improvements

Stay current on industry standards and compliance requirements