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Mayo Clinic · 1 day ago

Operations Associate - Supply Chain Management - Accounts Payable

United States

Full-time

Remote

Entry Level

$24.88/hr - $38.89/hr

2+ years exp

Mayo Clinic is a top-ranked healthcare provider dedicated to putting patient needs first while also investing in employee well-being. The Operations Associate plays a key role in supporting Supply Chain Management by facilitating interactions with suppliers and internal stakeholders, handling issues related to invoices and payments, and ensuring timely responses to inquiries.

BiotechnologyHealth CareHospitalMedicalWellness

No H1B

Responsibilities

Facilitating critical interactions with suppliers and internal stakeholders

Resolving issues related to product pricing, returns, order expediting, and invoice/receipt discrepancies

Supporting all core SCM functions and handling a high volume of inbound communications from internal Mayo Clinic staff and external suppliers

Serving as a point of contact to triage SCM-related inquiries and issues, coordinating with appropriate personnel to ensure resolution

Participating in various work groups and contributing to projects as assigned

Processing a high volume of invoices, credit memos, and supplier statements to ensure timely and accurate payments to vendors

Researching and resolving transactional discrepancies, investigating aging items on supplier statements, and proactively collaborating with internal teams and external suppliers to resolve issues efficiently

Completing additional job-related duties as assigned by leadership

Qualification

Customer Service OrientationClear CommunicationAttention to DetailProblem SolvingOrganizational SkillsReliability & AccountabilityProfessionalism & Work EthicCritical ThinkingInitiative & Follow-Through

Required

Bachelor's Degree

Associate's degree AND 2 years of experience

High School Diploma/GED AND 4 years of experience

Customer Service Orientation: Ability to provide helpful, courteous support and build positive relationships with team members, vendors, and other stakeholders

Clear Communication: Strong verbal and written communication skills, with the ability to express ideas clearly and work effectively with others

Attention to Detail: Demonstrated accuracy and care in handling information, following procedures, and completing tasks

Problem Solving: Ability to recognize issues, think critically, and contribute to practical solutions

Critical Thinking: Shows sound judgment and thoughtful decision-making in fast-moving or uncertain situations

Organizational Skills: Ability to manage time, stay organized, and balance multiple priorities

Initiative & Follow-Through: Willingness to take responsibility for assigned tasks, ask questions, and see projects through to completion

Reliability & Accountability: Dependable and responsible when completing tasks independently or as part of a team, with a commitment to quality work

Professionalism & Work Ethic: Demonstrates a positive attitude, eagerness to learn, and commitment to doing one's best in academic or early professional experiences