TEKsystems · 1 day ago
Service Desk Analyst
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $20/hr
0+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Service Desk Analyst to provide technical support to IT users. The role involves resolving password reset issues, documenting incidents, and assisting with system outages to ensure timely resolutions for users' needs.
Information Technology
Responsibilities
Resolve password reset issues for our IT Users and less complicated incidents and escalate to appropriate next levels of support
Document, track and monitor incident work orders
Ensure a timely resolution of our IT users needs and within our service level expectations
Resolve incidents and more complex work orders for our IT Users remotely
Assist Incident Management and the EOC with notification and resolution during system/application outages
Qualification
Required
Service desk experience
Windows experience
Customer service skills
Troubleshooting skills
Password reset experience
Phone support experience
Help desk support experience
Windows 10 knowledge
Active Directory knowledge
ServiceNow knowledge
Customer Service Mindset – Someone who naturally desires to help others solve problems
Problem solving mindset – Need someone that is technical curious and has the initiative/resourcefulness to find solutions and wants to understand why something didn't work in order to figure out how to fix it
Technical aptitude – while an A+ or Microsoft certification (MCSA) is preferred they are open to someone that is self taught and has 6 months to a year of experience
Natural ability to take initiative
Preferred
A+ or Microsoft certification (MCSA)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase