Humana · 1 day ago
Customer Success Agent
United States
Full-time
Remote
Entry, Mid Level
$49K/yr - $66K/yr
2+ years expHumana is a health services company committed to putting health first for its customers. They are seeking Customer Success Agents to provide guidance and solutions to ensure a positive member experience, helping members navigate healthcare and resolve issues related to their plans.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Deliver a high level of professionalism and empathy with every inbound and outbound consumer phone interaction
Actively listens to identify member needs and suggest available plans, resources, and/or service, which may include enrollments into other plans
Simplify and clearly explain plan benefits, claims, and coverage communications
Ask thoughtful questions to uncover social determinants of health and broader member needs
Support member retention and engagement goals by educating and guiding members through complex decisions
Qualification
Required
Active resident Health insurance license for your state of residence (based on the resident state's Department of Insurance requirements)
Flexibility - Ability to work a flexible schedule, including overtime, nights and weekends as needed to meet business demands
2+ years of experience working in a virtual environment
2+ years professional experience in navigating multiple computer tools/systems/screens
2+ years of Medicare customer service experience or sales experience (virtual/telephonic preferred)
Demonstrated ability to understand and explain Medicare benefits and address the unique needs of Medicare and duel-eligible members
Preferred
Bachelor's degree
Prior call center experience
Prior success in Medicare Product Sales or member retention roles
Prior Sales (any industry) experience
Experience navigating Salesforce CRM or similar customer relationship management systems
Proven ability to collaborate cross-functionally to resolve complex member issues
In addition to English, proficiency in additional languages; ability to read, write, and speak without limitations or assistance
Bilingual or multilingual skills
Benefits
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Medical, dental and vision benefits
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
2026-01-07
2026-01-06
2026-01-04
Company data provided by crunchbase