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Macy's · 3 days ago

Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Tukwila Furniture - Full Time

17750 Southcenter Parkway, Tukwila, WA, 98188, US

Full-time

Onsite

Entry Level

1+ years exp

Macy's is a storied retailer that has been a part of American culture for over 160 years. They are seeking a Furniture Sales Colleague who will provide outstanding customer service in the Furniture areas, meet sales goals, and promote loyalty programs while ensuring a welcoming shopping experience for customers.

Consumer GoodsFashionRetail

Responsibilities

Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns

Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience

Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare

Participate in ongoing product knowledge training through both technology and vendor partners

Ensure high-level of customer service through problem-solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues

Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience

Adhere to Asset Protection and inventory control compliance procedures

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities