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State of Arkansas · 1 day ago

REVENUE SUPERVISOR/EXPERT

Little Rock, AR

Full-time

Onsite

Mid, Senior Level

$52K/yr - $77K/yr

3+ years exp

The State of Arkansas is dedicated to providing effective service to its citizens. The Revenue Supervisor/Expert is responsible for managing operations and staff within the Revenue Division, ensuring compliance with tax and child support laws while overseeing the performance and efficiency of the unit.

EducationEmploymentGovernmentPublic RelationsRecreation

No H1B

Responsibilities

Supervise the daily operations of a designated tax or revenue unit (e.g., income tax, motor vehicle services, sales/use tax, collections, or child support services)

Lead and manage staff including Revenue Specialists, Coordinators, and administrative personnel; assign duties, monitor performance, and conduct evaluations

Ensure compliance with Arkansas tax or child support laws and regulations, administrative rules, and internal policies in all operational activities

Serve as the division or section’s subject matter expert, providing technical guidance and interpretation of policy or regulatory changes

Monitor performance metrics, quality assurance standards, and workflow efficiencies; identify and implement operational improvements

Resolve high-level or escalated taxpayer and customer service issues, including those involving disputes, exemptions, compliance notices, and payment discrepancies

Prepare and review financial reports, audits, reconciliations, and operational summaries

Ensure data privacy, security, and integrity in handling taxpayer records, confidential personal information, and financial information

Qualification

Arkansas tax codesChild support lawSupervisory experienceFinancial data accuracyInterpersonal communicationAnalytical skillsCustomer serviceDecision making

Required

An associate or bachelor's degree in accounting, finance, business administration, public administration, economics, social work, or a related field is required, plus three (3) years of related experience including two years in a supervisory or leadership capacity

A high school diploma plus four (4) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support including two years in a supervisory or leadership capacity

In-depth knowledge of Arkansas tax codes, policies, child support law and regulations, or DFA procedures relevant to the assigned program area

Skilled at analyzing complex tax issues, complex child support case issues, interpreting regulations, and making sound decisions in a fast-paced environment

Excellent interpersonal and written communication skills for working with taxpayers, customers, staff, and external partners

High level of accuracy and integrity in processing financial data and managing confidential taxpayer and other personal information