Apply on Employer Site

Humana · 1 day ago

Bilingual Customer Success Agent (Spanish)

United States

Full-time

Remote

Entry, Mid Level

$49K/yr - $66K/yr

2+ years exp

Humana is a health services company dedicated to putting health first. They are seeking Bilingual Customer Success Agents who will assist members in navigating healthcare, providing guidance and solutions to enhance their experience.

Health CareHealth InsuranceInsuranceVenture Capital

Responsibilities

Deliver a high level of professionalism and empathy with every inbound and outbound consumer phone interaction

Actively listens to identify member needs and suggest available plans, resources, and/or service, which may include enrollments into other plans

Simplify and clearly explain plan benefits, claims, and coverage communications

Ask thoughtful questions to uncover social determinants of health and broader member needs

Support member retention and engagement goals by educating and guiding members through complex decisions

Qualification

Health Care Sales LicenseMedicare customer serviceBilingual English/SpanishVirtual environment experienceSalesforce CRMCall center experienceCollaboration skillsFlexibility

Required

Active resident Health insurance license for your state of residence (based on the resident state's Department of Insurance requirements)

Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. See Additional Information on testing

Flexibility - Ability to work a flexible schedule, including overtime, nights and weekends as needed to meet business demands (see additional details below under Work At Home Requirements)

2+ years of experience working in a virtual environment

2+ years of professional experience in navigating multiple computer tools/systems/screens

2+ years of Medicare customer service experience or sales experience (virtual/telephonic preferred)

Demonstrated ability to understand and explain Medicare benefits and address the unique needs of Medicare and duel-eligible members