Raymond James · 2 days ago
Production Support Analyst
Denver, CO
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $95K/yr
1+ years expRaymond James is a financial services firm looking for a Production Support Analyst. The role involves translating functional specifications, collaborating with developers, and ensuring system reliability through monitoring and incident management.
BankingFinancial ServicesInformation TechnologyInsuranceWealth Management
No H1B
Responsibilities
Draft and maintain comprehensive knowledge base documentation to support efficient resolution of system-generated incidents and promote operational consistency
Design and implement monitoring solutions to establish performance baselines and proactively alert on anomalies across critical applications and infrastructure
Perform systematic evaluations of alerts routed to the Command Center, identify opportunities for workflow optimization and cross-functional rerouting
Analyze key performance indicator (KPI) reports to detect patterns in system-generated incidents and assess service level agreement (SLA) compliance
Create effective reports to deliver actionable insights on system health, incident trends, operational performance to stakeholders, supporting data-driven improvements
Collaborate with cross-functional teams to ensure seamless integration of monitoring tools and incident management workflows across enterprise systems
Support and enhance system dashboards to provide real-time visibility into infrastructure health, application performance, and operational metrics
Serve as a subject matter expert (SME) for Command Center operations, providing guidance on best practices, tool utilization, and incident queue triage protocols
Develop an understanding of external financial industry developments and emerging issues related to the role
Advance personal and professional capabilities through structured development plans, ongoing training, mentorship, and alignment with industry best practices
Qualification
Required
Bachelor's: Computer and Information Science, High School (HS) (Required)
General Experience - 13 months to 3 years
Proficiency in configuring and managing enterprise monitoring tools (e.g., Splunk, Datadog, Dynatrace) to detect anomalies and ensure system reliability
Skilled in drafting and maintaining clear, structured knowledge base articles and operational procedures
Ability to analyze KPIs, SLA metrics, and incident trends to produce actionable insights and support operational decision-making
Understanding of incident lifecycle processes, including triage, escalation, resolution, and documentation using ITSM platforms like ServiceNow
Experience creating and enhancing real-time dashboards for infrastructure and application performance monitoring
Proven ability to work effectively with infrastructure, application, and support teams to streamline workflows and improve system integration
Excellent verbal and written communication skills to convey technical concepts to diverse audiences and document operational insights
Company
Raymond James
Raymond James provides a range of investment banking services focused on the telecommunications and communications sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-09-09Post Ipo Debt· $1.5B
1983-07-01IPO
Leadership Team
James Sickling
COO - Fixed Income
Eric Lauzon
SVP Growth & Development, Private Client Group
Recent News
TradingView
2025-12-16
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