JPMorganChase · 1 day ago
Client Service Analyst - Commercial Card Client Application Support (CAS)
2500 Westfield Dr, Elgin, IL, 60124, US
Full-time
Onsite
Entry, Mid Level
$58K/yr - $80K/yr
2+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions. As a Client Service Analyst in Commercial Card Client Application Support, you will provide consultative support to clients on technical issues and ensure timely resolution of client requests while maintaining a high level of customer service.
Asset ManagementBankingFinancial Services
Responsibilities
Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services
Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation
Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact
Act as a liaison between our clients, internal customers, technology, and product management
Document, triage, communicate, escalate, and follow up on client issues and requests
Share best practices to help clients optimize use of their card program services
Provide a high level of intuitive problem analysis
Support business partners in platform initiatives
Perform in-depth end-to-end reviews of client issues on a regular basis and provide analysis and recommendations to manager and senior leadership
Participate in CAS after hours / weekend “on-call” process up to 1 full week each month
Offer consultative guidance while encouraging digital engagement to address future client concerns, and identify opportunities for process improvement, taking ownership of implementation when appropriate
Qualification
Required
Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting
Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes
Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency
College degree or equivalent work experience
Ability to effectively build relationships with internal business partners and peers
Proficient in MS Office with the ability to work with multiple applications at the same time
Ability to get up to speed quickly with new or unfamiliar subject matter
Experience in improving business processes, workflows, and procedures
Ability to directly address conflicts and escalate issues where appropriate
Demonstrates the ability to work both independently and collaboratively within a team, while maintaining a sense of urgency and effectively prioritizing multiple tasks
Possesses excellent verbal and written communication skills, along with strong problem-solving and decision-making abilities
Preferred
Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency
Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences
Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions
Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making
2+ years of technical help desk or Commercial Card experience strongly preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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