Medasource · 1 day ago
IT Operations Center Analyst
Medasource is seeking an ITOC Analyst to join their Data Center Operations team on a contract basis. The role involves monitoring, maintaining, and troubleshooting mission-critical data center infrastructure, requiring a hands-on and detail-oriented individual comfortable in a 24/7 operations environment.
Responsibilities
Monitor and support data center physical facilities, including power, cooling, and environmental systems
Perform hardware and server deployment, replacement, and troubleshooting
Conduct preventative maintenance, routine inspections, and health checks on data center infrastructure
Troubleshoot and resolve issues related to electrical and mechanical equipment
Support and maintain network infrastructure, including cabling, racks, and patching
Respond to incidents, alerts, and tickets as part of an operations center / NOC-style workflow
Document work performed and escalate issues appropriately to engineering or facilities teams
Adhere to operational procedures, safety standards, and change management processes
Qualification
Required
Experience working in a data center, NOC, or critical facilities environment
Hands-on experience with server hardware, rack/stack, cabling, and break/fix
Working knowledge of electrical and mechanical systems in a data center setting
Ability to follow runbooks, procedures, and safety protocols
Comfortable working shifts, on-call rotations, or non-standard hours if required
Preferred
Experience with mission-critical environments (healthcare, financial services, enterprise IT, etc.)
Familiarity with monitoring tools, ticketing systems, or CMDBs
Basic understanding of networking concepts (switches, patch panels, fiber/copper)
Certifications such as CompTIA A+, Network+, or data center–related training (nice to have, not required)