NEOGOV · 1 day ago
Customer Service Operator, G10, Tax Assessor - Collector
1110 Victoria St. Suite 107 Laredo, TX
Full-time
Onsite
New Grad, Entry Level
$30K/yr - $31K/yrNEOGOV is seeking a Customer Service Operator to join their Tax Assessor-Collector department in Webb County, TX. This role involves receiving calls from customers, providing call routing, and offering general information regarding tax payments and motor vehicle inquiries.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answers and routes incoming calls on a complex digital telephone system
Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc
Assists callers in identifying needs and then routing calls appropriately
Updates and maintains personal copies of the staff directory and other resources to ensure accurate dispensing of information
Takes calls, messages, and documents incoming calls
Supports customers by managing calls each day efficiently while maintaining professionalism and an upbeat tone
Collects and verifies telephone numbers, addresses, and proper spelling of names
Operates the switchboard and routes incoming calls to appropriate departments
Responds to customer inquiries with patience and positivity and to establish excellent first impressions
Maintains accurate records of calls placed and received
Performs any other duties as assigned
Qualification
Required
Must have a high school diploma or GED from an accredited institution
Must be able to type at least 30 wpm
Must possess a valid and current driver's license for the type of vehicle or equipment operated
Knowledge of county and departmental policies and procedures
Knowledge of information management skills and practices
Knowledge of computers and job-related software programs
Knowledge of computer operations, including the use of email, web browsers, and customer service techniques
Ability to think quickly and communicate orally with a variety of callers; handle a high volume of calls (e.g., 100 calls per hour)
Ability to communicate orally and in writing in the English language and orally in the Spanish language
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Wellness Program
Life Insurance
Ancillary products
Employee Assistance Program*
Employee Clinic*
Vacation and sick leave
Sixteen (16) County-observed holidays and four (4) personal holidays
Retirement benefits (TCDRS)**
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase