Sallie Mae ยท 2 days ago
Associate, Workforce Planning & Forecasting
New Castle, DE
Full-time
Hybrid
Entry Level
1+ years expSallie Mae is dedicated to empowering students on their educational journey. The Associate, Workforce Planning and Forecasting will support workforce planning activities by analyzing data, maintaining workforce models, and assisting in staffing strategies to enhance call center operations.
Financial ServicesHigher Education
Responsibilities
Support the analysis of historical data, industry trends, and business projections to aid in labor demand forecasting and identify potential staffing gaps in our call centers
Assist in the maintenance of workforce models, tools, and databases to evaluate workforce capacity, utilization, and productivity
Contribute to workforce gap analysis by identifying areas of overstaffing or understaffing and providing input for appropriate corrective actions
Assist in generating and maintaining workforce metrics, dashboards, and reports to track key performance indicators related to workforce planning and forecasting
Support the execution of workforce planning initiatives and projects, ensuring adherence to timelines and objectives
Coordinate with recruitment and talent acquisition teams to support alignment of hiring strategies with workforce plans and ensure timely fulfillment of staffing needs
Qualification
Required
Strong analytical and quantitative skills, with the ability to analyze data and draw meaningful insights
Proficiency in using spreadsheet software (e.g., Excel, Google Sheets) and data visualization tools
Detail-oriented mindset with excellent problem-solving abilities and the ability to think critically
Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Basic knowledge of labor laws, regulations, and industry trends related to workforce planning and forecasting
Ability to manage multiple tasks and work in a fast-paced, deadline-driven environment
Strong organizational skills and attention to detail, with the ability to prioritize tasks and meet deadlines
Preferred
Bachelor's degree in Business Administration, Human Resources or a related field
1-3 years of experience or internships in workforce planning, forecasting, data analysis, or a related role is preferred
Previous experience with NICE software
Benefits
Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement 401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities
Company
Sallie Mae
Sallie Mae is an American corporation that originates, services, and collects student loans.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1983-09-30IPO
Leadership Team
Jonathan Witter
Chief Executive Officer
Munish Pahwa
EVP, Chief Risk Officer (CRO)
Recent News
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