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Boeing · 2 days ago

VC-25A Field Service Representative - Defense

Andrews AFB, MD

Full-time

Onsite

Mid, Senior Level

$90K/yr - $122K/yr

5+ years exp

Boeing is a leading aerospace company that focuses on innovation and collaboration. They are seeking an Experienced Field Service Representative to provide technical support and on-site company representation for Commercial Derivative Airplanes at Joint Base Andrews, Maryland.

AerospaceIndustrial

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Utilize multi-disciplined mechanical and technical expertise, with company knowledge to assist the customer

Maintain accurate tracking of Boeing or Government owned assets in support of a Proprietary system. Required to lead Physical Inventory Efforts

Coordinate shipment, receipt and repair of assets with Logistics Representatives

Sustain a high level of proficiency on Boeing 747-200B the operations and maintenance of company products by investigating technical problems, determining causes, and developing/implementing corrective actions to ensure customer satisfaction

Understand customer expectations and assist the customer in interpreting and using support data and documents and provide technical on-the-job training

Act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues

Provides guidance, consultation, and training to customers related to a broad range of technical and operational issues. Conducts on site in-depth research of company and customer data to drive resolution of specific chronic issues

Conducts maintenance root-cause analysis on customer and company fleet data to identify/evaluate trends and opportunities to increase dispatch reliability. Validates or reviews effectiveness of existing solutions, and then develops corrective, proactive, and/or preventative action plans

Work unsupervised for extended periods of time in a wide variety of cultural/economic conditions

Interpret technical documents and monitor product performance. Develop and conduct ad hoc training on various maintenance topics

Analyze MYBF, REDARS, CMM’s and technical data and evaluate maintenance procedures

Requires the ability to work independently in a demanding, on-call, 24 hours per day / 365 days per year operational environment

Develop action plans for aircraft in unusually difficult AOG situations, whereby Service Engineering and/or executive leaders solicit FSR assistance

Tracks progress of troubleshooting plans and maintains company and customer situational awareness. Conducts follow-up with the customer to ensure solution provided was effective and lasting

Travel to other US and foreign operating locations to assist with the customer's mission and maintenance demands as well as the craft

Qualification

Field Service ExperienceMilitary Aircraft SupportBoeing 747-200B ProficiencyFAA A&P LicenseTechnical Problem SolvingRoot-Cause AnalysisTechnical TrainingCustomer LiaisonLogistics Coordination

Required

Minimum 5 years of experience of Field Service and/or Military Aircraft Support Equipment

Minimum 5 years of experience supporting operations or maintenance of 89th Air Wing Executive fleet aircraft including C-32A, C-40 B/C and VC-25A aircraft

Comparable Multi-engine Special Air Mission (SAM) or Very Important Person (VIP) aircraft within the last 10 years

Must be willing to work variable shifts, including weekends and overtime including rotating shifts

At the sole discretion of leadership, employees must be willing and able (potentially on short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs. Failure to deploy/travel will be considered as a resignation

At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work. Failure to relocate will be considered as a resignation

This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Special Program Access or other Government Access Requirements are mandatory for this position