Deciphex · 1 day ago
Customer Solutions Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expDeciphex is a leading provider of pathology services, and they are seeking a Customer Solutions Specialist to ensure the smooth operation of IT systems and provide technical support to end-users. The role involves managing data, engaging in cybersecurity efforts, and ensuring compliance with relevant regulations.
Artificial Intelligence (AI)Health DiagnosticsSoftware
Hiring Manager
Niamh Byrne
Responsibilities
Provide System Maintenance: Ensure the smooth operation of all IT systems, including hardware, software, networks, and servers
Deliver Support Services: Offer technical support to a range of end-users, including pathologists, laboratory technicians, and administrative staff
Manage Data/Data sources: Oversee the storage, backup, and retrieval of large volumes of data
Engage in Cybersecurity Efforts: Implement and maintain security protocols to safeguard sensitive patient data from potential cyber threats
Maintain Software and Hardware: Oversee the operation and deployment of Diagnexia’s software and hardware, ensuring regular updates and upgrades both internally and customer facing
Liaise with Customers: Interact with customers for system set-up and user accounts and resolve any issues that arise
Ensure Compliance: Make certain the company's IT operations comply with relevant regulations, such as data privacy rules
Coordinate Data Impact Assessments: Regularly organize and oversee all aspects of data impact assessments, ensuring their timely and effective completion. These assessments are vital for understanding how data handling practices could affect patient privacy and to ensure compliance with regulations
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field is usually expected
A minimum of 2-3 years of experience in an IT support role, ideally within a healthcare or scientific research setting
Technical Expertise: You have a strong understanding of IT systems, including hardware, software, networks, and servers
Cybersecurity Awareness: You are aware of the potential cybersecurity threats and the best practices for protecting sensitive patient data
Familiarity with Digital Pathology Systems: You have experience with, or a strong willingness to learn about, digital pathology systems, including specific software and hardware used in the field
Vendor Management Skills: You have experience liaising with vendors/customers and are capable of clearly communicating technical needs and issues
Compliance Awareness: You are aware of and have experience with healthcare regulations related to data privacy, such as HIPAA (Health Insurance Portability and Accountability Act)
Experience with Data Impact Assessments: You have coordinated or been involved in conducting data impact assessments, ideally in a healthcare context
Strong Communication Skills: You can communicate effectively with a variety of stakeholders, including technical colleagues, healthcare professionals, and administrative staff
Preferred
Certifications relevant to IT support, cybersecurity, or data management could be beneficial. These might include CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Fundamentals, Cisco Certified Network Associate (CCNA), or Certified Information Systems Security Professional (CISSP), among others
Company
Deciphex
Deciphex builds a network of AI empowered pathologists ensuring accessible pathology services that improves patient outcomes.
201-500 employees
H1B Sponsorship
Deciphex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageTotal Funding
$84.87MKey Investors
Claret Capital PartnersMolten VenturesSeroba Life Sciences
2025-10-02Debt Financing· $17.6M
2025-01-07Series C· $32.2M
2023-10-14Debt Financing· $10.51M
Leadership Team
Donal O'Shea
Founder and CEO
Mairin Rafferty
Chief Operations Officer (COO)
Recent News
Silicon Republic
2025-12-18
2025-12-09
Silicon Republic
2025-11-27
Company data provided by crunchbase