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Above and Beyond Family Recovery Center · 1 day ago

Community Case Manager & Program Coordinator

Chicago, IL

Full-time

Onsite

Entry, Mid Level

2+ years exp

Above and Beyond Family Recovery Center is seeking a full-time Community Case Manager & Program Coordinator to support and expand their case management and social services programming. The role involves proactive client engagement, maintaining relationships with community partners, and providing program support, with a focus on case management and outreach.

Addiction TreatmentHealth CareNon ProfitOutpatient CareRehabilitation

Growth Opportunities

Responsibilities

Proactively engage pantry clients during scheduled work hours to assess needs and encourage participation in case management services

Build and maintain an active caseload through direct, in-person outreach; this role does not rely solely on self-referrals

Provide short and long term case management support

Maintain timely, accurate case notes and documentation in accordance with organizational and funder requirements

Apply trauma-informed, client-centered, and culturally responsive practices

Identify service gaps and communicate program improvement recommendations to leadership

Establish and maintain working relationships with community partners, agencies, and service providers

Coordinate on-site partner visits, workshops, and group services during scheduled hours

Manage the program calendar in collaboration with leadership to ensure consistency and coverage

Provide day-to-day task guidance to volunteers, interns, or stipend-based program support staff assigned to the social services program

Support the organization, cleanliness, and readiness of program and pantry spaces

Set up and break down rooms for scheduled group sessions, workshops, and meetings

Prepare basic hospitality needs (coffee, water, materials) for clients, volunteers, and partners

Assist with basic needs distribution (hygiene items, diapers, harm reduction, etc.) as assigned

Provide general operational support to ensure smooth transitions before and after programs

Qualification

Case managementClient engagementPartnership coordinationTrauma-informed careBilingual Spanish/EnglishOrganizational skillsCommunity outreachCommunication skillsTime-management skills