Helpdesk Support Engineering/System Administration jobs in United States
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IMCS Group · 1 day ago

Helpdesk Support Engineering/System Administration

positionLos Angeles, CA
timeContract
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

IMCS Group is seeking a Helpdesk Support Engineering/System Administration professional. The role involves providing technical support and system administration in Microsoft environments, focusing on troubleshooting and user account management tasks.

Staffing & Recruiting
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
MOHIT SINGH
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Responsibilities

Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments
Expert level understanding of the difference between User Principal Name (UPN), Primary SMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP
Ability to identify Enterprise Application Unique Proxy Address in a mixed environment for the purposes of troubleshooting Single Sign On anomalies
Hands‑on experience with Microsoft Authenticator setup and troubleshooting
Knowledge of WiFi 802.1x authentication and related configuration support
Expertise in Outlook profile creation and repair
Proficiency in login troubleshooting across desktop and enterprise systems
Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations
Ability to communicate clearly and manage end‑users in a professional manner during support interactions
Excellent communication skills for end‑user support and cross‑team collaboration
Demonstrated sense of urgency and ability to prioritize tasks in high‑volume migration phases
Customer‑focused mindset with strong problem‑solving abilities under tight deadlines
Experience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineers
Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support
Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting
Ability to support user account management tasks such as password resets, group membership checks, and access validation
Familiarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and OneDrive
Ability to resync OneDrive and resolve synchronization issues during migrations
Hands‑on support experience with Windows 11, Apple/Mac systems, and iPhone devices
Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms

Qualification

Helpdesk Support EngineeringSystem AdministrationMicrosoft 365Azure Active DirectoryOutlook troubleshootingWiFi 802.1x authenticationTicket logging experienceWindows 11 supportApple/Mac supportIPhone supportOutlook mobile app supportCommunication skillsProblem-solving abilitiesCustomer-focused mindset

Required

Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments
Expert level understanding of the difference between User Principal Name (UPN), Primary SMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP
Ability to identify Enterprise Application Unique Proxy Address in a mixed environment for the purposes of troubleshooting Single Sign On anomalies
Hands‑on experience with Microsoft Authenticator setup and troubleshooting
Knowledge of WiFi 802.1x authentication and related configuration support
Expertise in Outlook profile creation and repair
Proficiency in login troubleshooting across desktop and enterprise systems
Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations
Ability to communicate clearly and manage end‑users in a professional manner during support interactions
Excellent communication skills for end‑user support and cross‑team collaboration
Demonstrated sense of urgency and ability to prioritize tasks in high‑volume migration phases
Customer‑focused mindset with strong problem‑solving abilities under tight deadlines
Experience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineers
Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support
Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting
Ability to support user account management tasks such as password resets, group membership checks, and access validation
Familiarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and OneDrive
Ability to resync OneDrive and resolve synchronization issues during migrations
Hands‑on support experience with Windows 11, Apple/Mac systems, and iPhone devices
Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms

Company

IMCS Group

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IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance.
dateFounded in 2002
location
Irving, Texas, US
people-size201-500 employees
web-link
https://imcsgroup.net

H1B Sponsorship

IMCS Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (33)
2022 (32)
2021 (47)
2020 (82)

Funding

Current Stage
Growth Stage

Leadership Team

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Satish G Kumar
Founder and CEO
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Kathleen Thompson
Diretor Client Partnership
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Company data provided by crunchbase