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Alpha Aesthetics Partners · 1 day ago

Director of Operations

Greater Chicago Area

Full-time

Hybrid

Lead/Staff, Director/Executive

3+ years exp

Alpha Aesthetics Partners is partnering with top med spas and aesthetics practices in the country, seeking a Director of Operations to oversee daily operations across multiple locations in the Eastern United States. The role involves ensuring efficient operations, driving revenue growth, and providing superior patient experience while collaborating with various teams.

Health CareMedical

Responsibilities

Oversee day-to-day operations of multiple MedSpa locations, ensuring compliance with company standards and regulatory requirements

Develop and implement operational strategies, policies, and procedures to enhance productivity, client satisfaction, and profitability

Work closely with location managers to monitor performance, provide guidance, and address operational challenges

Recruit, train, and manage MedSpa managers and support staff in collaboration with our Partner Clinicians, fostering a culture of high performance, continuous improvement, and patient-centered service

Conduct regular performance evaluations, provide constructive feedback, and implement development plans to support team growth

Promote a positive work environment and encourage open communication across teams. Providing acknowledgement, recognition and encouragement to all staff

Monitor budgets, manage expenses, and optimize revenue across all locations to meet financial targets

Analyze financial performance, identify areas for improvement, and implement strategies to achieve profitability goals

Prepare and present monthly financial and operational reports to senior leadership and clinical partners

Establish and enforce quality control standards to ensure consistent, exceptional patient service across all locations

Develop initiatives to enhance patient engagement, satisfaction, and retention

Act as a point of escalation for patient concerns and resolve any operational issues impacting patient satisfaction

Collaborate with Director of Growth and marketing teams to develop and implement local and regional marketing campaigns

Identify market trends and opportunities to drive revenue growth and expand the patient base and new service offerings

Work with staff to ensure effective promotion of services, memberships, and packages

Ensure all MedSpa locations adhere to federal, state, and local regulations, including health and safety standards

Oversee compliance with licensing, certifications, and regulatory guidelines in all locations

Proactively identify and mitigate operational risks, including staff safety and patient

Qualification

Multi-unit managementHealthcare operationsFinancial acumenBusiness management softwareCRM systemsLeadership skillsMicrosoft Office SuiteClient service standardsCommunication skillsProblem-solving abilitiesOrganizational skills