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SixAxis, LLC · 1 day ago

Customer Service Representative

Sumter, SC

Full-time

Onsite

Mid Level

3+ years exp

SixAxis, LLC is a company that produces world-class products in America, focusing on innovation and effective solutions. They are seeking a Customer Service Representative to manage inquiries related to orders and provide assistance between internal departments and external customers.

Manufacturing

Hiring Manager

Landis Bradham

Responsibilities

Administrative tasks for managing assigned Regional Area Manager (RAM) accounts

Customer Information: Assists in the entering of information for customers, distributors and updates information as necessary

Including but not limited to entering, updating and processing sales orders, purchase orders, coordinating/releasing for fabrication, etc. in all systems

Field Issue / Returned Product: processes orders accordingly (warranty / replacement / repair / etc.) - distributes / releases, ensuring capture of everything as directed from Technical Resources

Build rapport with customers - responding to customer or distributor questions on order status, discrepancies in billing or delivery, determining appropriate corrective action including back-up for RAM as necessary

Receive/send all customer drawings, maintain due dates current in system

High level product and process knowledge to answer internal/external customer queries

Other responsibilities as assigned or required

Qualification

Customer ServiceManufacturing experienceMicrosoft OfficeProblem-solvingCommunication skillsTeamwork

Required

3+ years of Customer Service experience working in a Manufacturing environment

Experience with Microsoft Office – Outlook, Word, Excel

A results-oriented individual who thrives working in a fast-paced environment

Works well in a team environment to honor SafeRack's Customer 1st Philosophy

Strong written and verbal communication skills

Ability to problem-solve while following process guidelines

Benefits

Health, Dental and Vision Insurance

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Accident Insurance Plan

Critical Illness Insurance

Short-Term & Long-Term Disability

Life Insurance

Employee Assistance Program (EAP)

LegalShield Plan

IDShield Plan

Pet Insurance

401(k) Plan with company match

Tuition Reimbursement

Paid Time Off

Weekly pay

Company

SixAxis, LLC

SixAxis, LLC was founded by Fred Harmon and Rob Honeycutt in 2002 to deliver high-quality loading rack and fall protection solutions to companies around the world.

Founded in 2002

Andrews, South Carolina, USA

201-500 employees