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Arkansas Blue Cross and Blue Shield · 1 week ago

Command Center Analyst

North Little Rock, AR

Full-time

Hybrid

Mid Level

3+ years exp

Arkansas Blue Cross and Blue Shield is a leading healthcare organization, and they are seeking a Command Center Analyst to monitor the operations of their Enterprise computer and application network environment. The role involves ensuring the availability and proper functioning of business services, applications, and technical services, working closely with various teams to deliver uninterrupted services for members and providers.

Financial ServicesHealth CareNon Profit

H1B Sponsor Likely

Responsibilities

Adheres to all change enablement related practices and policies including participation in the enterprise’s Change Advisory Board (CAB)

Assists in workload preparation, set-up, and performs reruns due to JCL errors, hardware malfunctions, bad input data, and job preparation errors

Completes assigned work on time and/or makes every effort to do so prior to notifying leadership including incidents, requested items, stories, problems, job abends, and any other tickets

Conducts problem management practices include acting as problem record owner facilitating the problem tasks to bring about continual improvement

Configures monitoring tools to ensure we advocate for mean time to detect and resolve in conjunction with application and technical owners

Defines and documents the monitoring service to the enterprise including vendor contacts, budgeting, lifecycle management, integrations, and execution of a roadmap

Embodies and models the attributes of the I&O operating model and acts as the standard bearer for the ideals

Engages with the appropriate vendors outside of I&O including Facilities, Physical Security or any other Telecommunications Provider to ensure that circuits are up and operational

Ensures all records are updated including runbooks, CMDB, and business rules in ServiceNow to ensure we are making programmatic decisions

Ensures availability of all online networks within standard and ensures timely completion of nightly batch processing

Ensures that all security policies, procedures and EDP standards are followed not limited to vulnerability management, change and configuration management, and findings management

Initiates appropriate event, incident, and if necessary, major incident processes to ensure that the company’s services are available for member and provider facing operations by advocating for the event

Monitors the operation of the enterprise business services, services, applications, and technical services & communication lines including monitoring the mainframe systems health and performance, as well as managing the AppWorx queues

Participates in the appropriate on-call rotation adhering to the documented expectations

Takes the appropriate actions in the spirit of continual improvement when a defect, or area of improvement is noted in either records, practice, process, or operating of monitoring

Qualification

Server AdministrationNetwork AdministrationData Center InfrastructureTechnical TroubleshootingPacket CapturingScriptingProduction Scheduling SoftwareITIL FrameworkCross-Functional CommunicationsDecision MakingProblem SolvingOral CommunicationsWritten Communication

Required

Bachelor's degree in related field. In lieu of degree, five (5) years' related experience will be considered

Minimum three (3) years' experience in networking systems, computer repair, or network operations, data-processing, production scheduling software

Basics of Server Administration in Windows and Linux Operating Systems

Basics of Virtualized Infrastructure

Basics of Network Administration including Subnetting

Basics of Data Center Infrastructure

Ability to build and leverage Technical Diagrams

Ability to run and read a packet capture

Ability to write low code and/or no code scripts for resolution of monitoring events

Ability to use ITIL Framework including Service Design, Incident, Change, Event, and Problem

Technical Troubleshooting Skills of Identify and Isolate Management

Production Scheduling Software – such as (JCL, CA7, AppWorx)

Domain Name System (DNS)

Dynamic Host Configuration Protocol (DHCP)

Monitoring application administration

Systems Documentation

Active Directory

TCP/IP

SAFe, Agile

Preferred

Network, Virtualization, Operating Systems and/or but not limited to other related certifications preferred

Company

Arkansas Blue Cross and Blue Shield

Glassdoor3.9

Arkansas Blue Cross and Blue Shield provides reliable insurance plans to Arkansans while being a valuable community partner.

Founded in 1948

Little Rock, Arkansas, USA

1001-5000 employees

http://www.arkansasbluecross.com

H1B Sponsorship

Arkansas Blue Cross and Blue Shield has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (2)