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NORC at the University of Chicago · 4 days ago

Bilingual Customer Service Representative - Evening Shift

Albuquerque, NM

Part-time

Onsite

New Grad, Entry Level

$21.68/hr - $21.68/hr

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. They are seeking Bilingual Customer Service Representatives to conduct phone interviews that contribute to understanding pressing social issues such as healthcare access and the impact of higher education on the labor force.

AnalyticsGovernmentGovTechNon Profit

H1B Sponsor Likely

Responsibilities

Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive

Administer survey using a pre-written script

Record survey answers verbatim

Maintain neutral and objective communication with respondents

Qualification

Spanish proficiencyBasic computer knowledgeEnglish proficiencyCommunication skillsTelephone skills

Required

Spanish-language proficient at a conversational level

Good communication skills

Basic computer knowledge

Enjoys speaking with people from diverse backgrounds and professions

Looking for a flexible part-time working schedule

Available to work evening hours, weeknights and weekends

Must be able to read, speak, and write fluently in English and Spanish

Ability to talk on the phone within close proximity of others in a large and potentially loud call center

Knowledge of Windows, such as sending email or opening and using a web browser to search for information

Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously

At least 18 years of age

Legally authorized to work in the United States

Benefits

403(b) Retirement Plan

Paid sick leave

Paid holidays

Paid orientation and training

Free counseling and referrals through NORC’s Employee Assistance Program (EAP)

Discount programs – like travel and electronics

Company

NORC at the University of Chicago

Glassdoor3.7

Together, We Find Evidence for a Better World.

Founded in 1941

Chicago, Illinois, USA

1001-5000 employees

http://www.norc.org/

H1B Sponsorship

NORC at the University of Chicago has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (17)

2023 (13)

2022 (18)

2021 (4)

2020 (23)