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Capital One · 1 day ago

Café Coach - SoHo

New York, NY

Full-time

Onsite

Mid, Senior Level

$112K/yr - $126K/yr

2+ years exp

Capital One is redefining how people bank with their innovative Capital One Café concept. As a Café Coach, you will lead a team of Café Ambassadors, enhancing customer experiences while building community relationships and mentoring team members.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

You'll lead by example and help our Café Ambassadors develop professionally, personally, and as a high-performing team

You'll take pride in maintaining the physical space and coaching Café Ambassadors to create a welcoming environment for Café customers and visitors

You never settle for the status quo. In fact, discovery drives you, and you're bringing everyone along for the ride

You've been there, done that as a manager of a team focused on achieving and exceeding customer-based goals and metrics

You're friendly and engaging and can connect with Café visitors and regulars alike

You'll work with local businesses, nonprofits and charities to plan events both in and outside of the Café

We'll teach you what Capital One has to offer our customers - products, services and experiences - to help steer them in the right direction toward their financial goals

You'll showcase what's possible in our physical space and how to easily navigate our mobile and online experience

You are always within reach when our customers need assistance

You'll work with an energized team of Café Ambassadors and help inspire your teammates as they inspire you