Belk · 1 day ago
Omni Experience Lead - Full Time - Northwoods
North Charleston, SC - Northwoods Mall Belk
Full-time
Onsite
Entry, Mid Level
1+ years expBelk is a well-established retail company focused on delivering exceptional customer experiences. The Omni Experience Lead is responsible for driving sales and ensuring a positive customer experience by executing customer orders efficiently and accurately while collaborating with various teams to achieve store objectives.
E-CommerceRetailRetail Technology
Responsibilities
Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics
Execute omni process and procedures, leading team in picking, packing, and shipping orders accurately and efficiently to maximize productivity. Maintain fulfillment equipment, devices, communication boards, and organization of store fulfillment and customer pickup areas to promote efficiency
Communicate daily goals and key tasks. Model behaviors that support building team knowledge to enhance individual and store omni results
Utilize omni planning tools to determine forecasted unit projections and required labor hours. Participate in weekly leadership workload planning meetings to ensure all omni tasks are planned and scheduled
Track fulfillment supply usage and ensure replenishment orders are placed to maintain adequate supply levels
Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs
Enhance team performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning
Champion associate engagement, sharing team successes, and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued
Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods
Lead shortage control in designated areas and ensure compliance with asset protection, safety guidelines, and security protocols
Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success
Skills and experience to perform in the role and a commitment to continuously learn
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others
Self-directed and able to work with minimal supervision in a deadline-driven environment
Communicate with excellence
Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems
1+ years of retail experience and a dedication to customer service excellence
Available to work a flexible schedule based on business needs, including nights, weekends, and holidays
Must regularly move around all store areas and be accessible to customers
Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs
Ability to push/pull receiving equipment weighing up to 500 lbs
Qualification
Required
Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics
Execute omni process and procedures, leading team in picking, packing, and shipping orders accurately and efficiently to maximize productivity
Maintain fulfillment equipment, devices, communication boards, and organization of store fulfillment and customer pickup areas to promote efficiency
Communicate daily goals and key tasks
Model behaviors that support building team knowledge to enhance individual and store omni results
Utilize omni planning tools to determine forecasted unit projections and required labor hours
Participate in weekly leadership workload planning meetings to ensure all omni tasks are planned and scheduled
Track fulfillment supply usage and ensure replenishment orders are placed to maintain adequate supply levels
Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs
Enhance team performance by assisting with onboarding, initiating teaching opportunities, and supporting associate's continued learning
Champion associate engagement, sharing team successes, and celebrating associate achievements
Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued
Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods
Lead shortage control in designated areas and ensure compliance with asset protection, safety guidelines, and security protocols
Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success
Skills and experience to perform in the role and a commitment to continuously learn
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others
Self-directed and able to work with minimal supervision in a deadline-driven environment
Communicate with excellence
Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems
1+ years of retail experience and a dedication to customer service excellence
Available to work a flexible schedule based on business needs, including nights, weekends, and holidays
Must regularly move around all store areas and be accessible to customers
Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs
Ability to push/pull receiving equipment weighing up to 500 lbs
Benefits
Medical, Dental, and Vision
401K with Matching Contribution
Generous PTO
Merchandise Discounts
Paid Maternity and Paternal Leave
Growth and Professional Development Opportunities
Employee Assistance Programs
Education and Tuition Reimbursement Programs
Company
Belk
Belk, Inc. is the mainline department store company with 305 stores located in 16 Southern states.
10001+ employees
H1B Sponsorship
Belk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (19)
2023 (20)
2022 (31)
2021 (32)
2020 (64)
Funding
Current Stage
Public CompanyTotal Funding
$485M2024-07-23Debt Financing· $485M
2015-08-24Acquired
2011-11-23IPO
Leadership Team
Don Hendricks
Chief Executive Officer
H
Hyon Park
EVP, CIO
Recent News
2025-12-03
Retail Dive
2025-12-02
2025-11-24
Company data provided by crunchbase