Revco Solutions ยท 1 day ago
Patient Customer Service Representative
Durham, NC
Full-time
Onsite
Entry, Mid Level
$16/hr - $16/hr
2+ years expRevco Solutions is a leading healthcare call center seeking highly motivated individuals to join their team. As a Patient Account Representative, you will assist patients with their accounts, providing support and guidance while ensuring exceptional customer service.
FinanceHealth Care
Responsibilities
Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism
Assisting patients with insurance inquiries, claims, and billing matters
Providing information about medical procedures, services, and general healthcare inquiries
Documenting patient interactions and updating relevant systems according to established guidelines
Qualification
Required
Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach
Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism
Ability to multitask, navigate computer systems efficiently, and type accurately
High school diploma or equivalent
Proficient in basic computer applications and the ability to learn new software quickly
Empathy, compassion, and a genuine desire to help others
Strong attention to detail
Customer service: 2 years (Required)
Phone etiquette: 2 years (Required)
Computer skills: 2 years (Required)
Preferred
Epic: 1 year (Preferred)
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Revco Solutions
Revco Solutions is a revenue cycle management company serving hospitals, physician groups and other constituents in healthcare community.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Angela Stokes, MBA
Chief Human Resources Officer
Brad Rounding
Chief Information Officer
Recent News
2023-09-13
Company data provided by crunchbase