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Capital One · 1 day ago

Senior Manager, Product Management, Associate Experience Product

Richmond, VA

Full-time

Onsite

Senior Level

$201K/yr - $229K/yr

5+ years exp

Capital One is a technology-driven and customer-focused company reaching millions of consumers. As a Senior Manager Product on the Associate Experience team, you will define and deliver on the product strategy that creates the best possible experience for 70K+ Capital One employees, leading initiatives that integrate hardware, software, and ML/AI products.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Define user requirements, strategy and prioritization

Develop and communicate the product vision and strategy for key components and features

Responsible for direct ownership of products including customer and product definition, design, monitoring, governance and alignment of key stakeholders

Understand the needs of business stakeholders, data scientists, engineers and Capital One customers

Prioritize the product backlog to maximize business and customer outcomes

Incorporate design thinking and analytics to inform product design

Enable collaboration and ensure communication between teams

Maintain a healthy backlog of work and play a critical role in many agile ceremonies

Support the team with escalation and resolution of impediments

Collect and analyze data to make data driven decisions on product strategy and design

Make hard trade-offs to achieve goals

Assisting in the strategy and product roadmap for the experience of multiple products

Communicating roadmap and business impact with tech teams and lines of business

Working with tech team and Agile partners to define stories, build, and execute against product roadmap

Building connections across lines of business and understand their various goals

Continuously optimizing and improving our app metrics strategy with lines of businesses to better serve their needs

Working with our Design and User Research partners to inform app and web component development strategy and user experience for the products

Driving and measuring value of the product suite solutions

Mentoring team members on all aspects of the product mindset lifecycle and process

Qualification

Product ManagementAgile MethodologiesData AnalysisCustomer ExperienceQuantitative AnalysisTechnical CommunicationLeadershipCollaborationProblem SolvingAdaptability

Required

Bachelor's Degree or military experience

At least 5 years of experience working in Product Management

Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration