Artmac · 3 days ago
Genesys & Salesforce Contact Center Developer
Dallas, TX
Contract
Onsite
Senior Level, Lead/Staff
15+ years expArtmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers. They are seeking a Genesys & Salesforce Contact Center Developer to design, develop, and maintain Genesys Contact Center solutions while implementing and optimizing Salesforce CTI integrations.
Digital MarketingInformation TechnologyWeb DesignWeb Development
Responsibilities
Experience as a Genesys Developer (Cloud CX, PureCloud, Engage, or PureConnect)
Experience developing IVR/flow logic using Architect, Designer, or Interaction Routing tools
Proficiency with REST APIs, Web Services, JSON, JavaScript, or Python
Experience with integration platforms (e.g., MuleSoft, Dell Boomi) is a plus
Understanding of contact center operations: queues, routing, agents, skills, digital messaging, and reporting
Strong knowledge of Salesforce (Service Cloud, Salesforce CTI, Omni-Channel)
Design, develop, and maintain Genesys Contact Center solutions, including routing strategies, IVR flows, call handling, and digital channel configurations
Implement and optimize Salesforce CTI integrations (Open CTI, Omni-Channel, Service Cloud Voice, or custom integrations)
Develop and maintain integrations using APIs, web services, and middleware between Genesys and Salesforce
Configure and enhance Salesforce Service Cloud components such as case management, workflows, Lightning components, and automation
Troubleshoot and resolve issues related to contact routing, agent desktop, telephony, and omnichannel interactions
Maintain documentation, configuration guides, technical designs, and best practices
Qualification
Required
Experience as a Genesys Developer (Cloud CX, PureCloud, Engage, or PureConnect)
Experience developing IVR/flow logic using Architect, Designer, or Interaction Routing tools
Proficiency with REST APIs, Web Services, JSON, JavaScript, or Python
Understanding of contact center operations: queues, routing, agents, skills, digital messaging, and reporting
Strong knowledge of Salesforce (Service Cloud, Salesforce CTI, Omni-Channel)
Design, develop, and maintain Genesys Contact Center solutions, including routing strategies, IVR flows, call handling, and digital channel configurations
Implement and optimize Salesforce CTI integrations (Open CTI, Omni-Channel, Service Cloud Voice, or custom integrations)
Develop and maintain integrations using APIs, web services, and middleware between Genesys and Salesforce
Configure and enhance Salesforce Service Cloud components such as case management, workflows, Lightning components, and automation
Troubleshoot and resolve issues related to contact routing, agent desktop, telephony, and omnichannel interactions
Maintain documentation, configuration guides, technical designs, and best practices
Bachelor's degree or equivalent combination of education and experience
Preferred
Experience with integration platforms (e.g., MuleSoft, Dell Boomi)
Company
Artmac
Artmac provides Digital, consulting and Management IT services to clients globally - As your trusted partner, let’s reimagine how your business gets done.
11-50 employees
H1B Sponsorship
Artmac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2021 (3)
Funding
Current Stage
Early StageCompany data provided by crunchbase