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Interface · 3 days ago

Customer Success Specialist

LaGrange, GA

Full-time

Hybrid

Entry Level

2+ years exp

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products. The Customer Success Specialist will provide proactive customer service to ensure customer satisfaction and manage the order process flow, acting as a liaison between customers and cross-functional departments.

Building MaterialManufacturingTextiles

Comp. & Benefits

Responsibilities

Manage the order process flow; work to solve, avoid, or minimize customer delays

Continuous review and follow-up of reports to identify potential delays on orders

Timely and daily communication via phone and email; through follow-up on all internal and external requests

Monitor Planned Promise Dates versus Customer Requested Dates to proactively work on solutions prior to contacting

Liaison of the Customer to Manufacturing for order improvements, changes, cancellations, and updates

Authorize shipping of orders by verifying allocation quantity, special instructions, ship to address, customer financial services, purchase order information and carrier selection

Manage Customer’s request with Supply Chain, Financial Service, and external freight carriers to ensure steady communication and prompt delivery; work to resolve any issues preemptively

Collaborate with fellow Customer Success colleagues to share best practices

Participate and support company initiatives

Maintain housekeeping; comply with safety rules and environmental regulations

Be aware of the departmental Material Safety Data Sheets (MSDS)

Perform Other duties as assigned by management

Qualification

Customer Service ExperienceERP Systems KnowledgeCRM Systems KnowledgeMicrosoft ApplicationsCommunication SkillsTeam CollaborationProblem SolvingProject Management