Emerge Living · 1 day ago
Assistant Community Manager
Vista Apartments - San Antonio, TX 78249
Full-time
Onsite
Entry, Mid Level
$23/hr - $26/hr
2+ years expEmerge Living is a trusted multi-family Property Management firm that operates apartment communities in Texas, Georgia, and Florida. In the Assistant Community Manager role, you will ensure the efficient operation of the property, maintain high standards of resident satisfaction, and manage financial health through rent collection and resident relations.
Asset ManagementLendingProperty ManagementReal Estate
Responsibilities
Greet and qualify prospects professionally using guest cards in our Lead Management Software
Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization
Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status
Show apartments and close sales, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
Complete all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
Take over the Community Manager’s responsibilities when Community Manager is not available
Qualification
Required
2+ years of experience assisting significant multifamily operations, including top-level strategic planning and tactical management
Participate in training to comply with new or existing laws
Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action
Effectively convey ideas, images, and goals to a diverse group of personalities
Must possess a positive attitude and the ability to smile under all circumstances
Competence in personal computer skills, keyboards, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook, as well as community software applications
Proven employment history of property management, sales, marketing and customer service background sufficient to manage day-to-day operations
Professional in-person and phone presence and etiquette
Capacity to work with little supervision using effective time management and organizational skills
Can manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance
Treats people with respect, keeps commitments and inspires the trust of others
Works with integrity and ethical ability, upholding Emerge Living organizational values
Valid Driver License
Benefits
Medical, Dental, Vision, Disability and Life Insurance
Employee Wealth Program
401K Plan
Generous PTO
Growth Opportunities
Company
Emerge Living
Emerge Living is the premier multifamily property management company committed to shaping vibrant and thriving communities in some of the most sought-after markets across Texas, Georgia, and Florida.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase