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NAPA Auto Parts · 1 day ago

Manager, Solutions Center

Elk Grove Village, IL, USA

Full-time

Onsite

Mid Level

$68K/yr - $89K/yr

3+ years exp

NAPA Auto Parts is seeking a Solutions Center Manager who will lead the sales support team to achieve defined sales goals. This role involves overseeing customer service interactions, managing team performance, and collaborating with sales groups to drive business growth.

AutomotiveIndustrialMachinery Manufacturing

Responsibilities

Supervises, hires, trains, and disciplines the sales support team with the location

Assists in servicing customers through familiarity and knowledge of products

Ensures customer service is a focal point of every interaction

Hires, builds, trains, and evaluates the team, as well as driving accountability

Works closely with the outside sales group to develop and grow the business

Works with other managers to share knowledge, identify best practices, and cultivate opportunities to grow

Analyzes inventory for opportunities to increase turns and grow sales

Prioritizes tasks, coordinates workflow, and shifts resources as necessary to support customers

Identifies training needs of the team and coordinate as necessary

Sets goals and tracks measures across the team

Maintains audit and inventory performance at location

Monitors and identifies opportunities to improve financial performance

Implements and ensures all safety guidelines are followed

Maintains key relationships with other internal managers

Performs other duties as assigned

Qualification

Microsoft OfficeIndustrial sales experienceEpicore P21 experienceMechanical/technical aptitudeTeam buildingHydraulic knowledgeBilingual (English/Spanish)Time managementDecision-makingWork ethic

Required

Typically requires a bachelor's degree and three (3) to five (5) years of related experience or equivalent combination

Proficient in Microsoft Office

Ability to train and effectively build a team

Meet deadlines and manage time effectively

Mechanical/technical aptitude

Exemplary work ethic and decision-making ability

Maintains key relationships with other internal managers

Preferred

Industrial sales experience a plus

Knowledge of different hoses and thread configurations a plus

Epicore P21 experience

Basic hydraulic knowledge a plus

Bilingual (English/Spanish) a plus

Benefits

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick

Holiday pay

Company

NAPA Auto Parts

Glassdoor3.5

Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.

Founded in 1925

Effingham, Illinois, USA

10001+ employees