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UPS · 1 day ago

Customer Success Account Manager - Signature - Windsor, CA

US - SANTA ROSA CENTER (CASAR)

Full-time

Onsite

New Grad, Entry, Mid Level

$70K/yr - $123K/yr

0+ years exp

UPS is a Fortune Global 500 organization seeking a Signature Customer Success Account Manager to support a territory including Windsor, CA, Clearlake, CA, and Ukiah, CA. The role focuses on driving customer satisfaction and retention by managing multiple accounts, providing value-driven guidance, and ensuring consistent engagement to enhance customer loyalty and growth.

LogisticsMessagingTransportation

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary point of contact and advocate for assigned accounts

Handle routine customer inquiries with standardized solutions while escalating complex issues as needed

Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions

Proactively engage existing customers to enhance value and prevent churn

Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas

Identify low-touch upsell opportunities and guide customers to resources for additional value

Develop strategies for upselling / cross-selling opportunities to drive account growth

Drive product adoption and educate customers on products and services

Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability

Monitor customer health metrics to measure satisfaction and prevent churn

Update UPS DRIVE with retention data, planning next steps for churn prevention / growth

Qualification

Customer success managementSMB account managementData-driven mindsetOrganizational skillsWritten communication

Required

0–4 years in customer success, support, or related customer-facing roles

SMB account management experience

Ability to manage multiple customer engagements through strong organizational skills

Data-driven mindset

Excellent written communication skills

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer