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Navy Federal Credit Union · 1 day ago

Quality Control Analyst II (Appraisal Underwriting Audit)

5510 Heritage Oaks Dr, Pensacola, FL, 32526, US

Full-time

Onsite

Mid Level

$32.84/hr - $51.59/hr

Navy Federal Credit Union is a leading financial institution that values operational efficiency and quality service. They are seeking a Quality Control Analyst II to evaluate and report on quality and compliance, conduct audits, and mentor junior analysts while ensuring adherence to regulatory requirements.

AssociationFinancial ServicesNon Profit

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Evaluate decisions, process adherence, and regulatory requirements for compliance with applicable state and federal laws, and adherence to established guidelines and Service Level Agreement (SLA)

Perform and validate in-depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures

Quality Review/audit documentation, files, and/or transactions individually or in aggregate to determine if processes and documentation are in compliance with internal company requirements, and/or government regulations

Develop solutions for quality issues identified; maintain effective communication with business partners and support teams to identify target remediation dates; assist with implementation of corrective actions

Ensure quality through data integrity and risk management

Stay abreast of applicable changes in the industry, as well as, federal, state and industry laws and regulations to understand any impacts and/or changes to processes and tasks as directed by management

Research escalated issues as needed and determine or collaborate with team on resolution recommendations or actions

Maintain effective communication with other business partners and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies and procedures

Participate in interdepartmental initiatives/remediation planning in collaboration with business partners while focusing on quality management and impact

Monitor industry and regulatory related news and developments, analyze the impact of changes to federal and state regulations and makes recommendations for changes to policies, procedures, and practices to ensure compliance

Assist in ensuring a compliant Quality Control Program

Adept at recognizing material deficiencies, red flag/ potential misrepresentation and providing feedback through appropriate channels of reporting

Maintain clear and organized documentation in relation to quality and noted deficiencies identified

Support mentoring Analysts I and may assist with development of knowledge, skills, and analytical techniques to solve operational issues and support strategic initiatives

Perform other duties as assigned

Qualification

Analytical techniquesRegulatory complianceQuality control auditsProblem-solving skillsOperational risk knowledgeNavy Federal knowledgeAppraisal experienceCondo underwriting experienceAttention to detailCustomer service focusResearch skillsOrganizational skillsCommunication skillsTime managementPresentation skills

Required

Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience

Agile and flexible to changes whether driven by industry, company, or department initiatives/mandates

Effective comprehension and application of knowledge and experience of the industry

Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems

Effective customer service focus and relationship management skills

Advanced skill using innovative thinking to solve problems and facilitate the decision-making process

Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

Proficient in the skills and application of various analytical techniques to solve operational issues and support strategic initiatives

Effective skill in gathering, analyzing and synthesizing data for presentation and reports

Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely while working with and communicating with all levels of employees and management within and outside the organization

Experience managing multiple priorities independently and/or in a team environment to achieve goals

Advanced skill maintaining accuracy with attention to detail and meeting deadlines

Advanced word processing, presentation software and spreadsheet skills

Advanced research, analytical, and problem-solving skills

Knowledge of operational and regulatory risk controls, concepts, and practices

Advanced knowledge of Navy Federal's functions, philosophy, operations, products, services, systems, policies, procedures, and organizational objectives

Preferred

Appraisal, Conventional and/or SAR experience

Condo Underwriting experience

Company

Navy Federal Credit Union

Glassdoor4.1

Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained

Founded in 1933

Vienna, Virginia, USA

10001+ employees

http://www.navyfederal.org

H1B Sponsorship

Navy Federal Credit Union has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (217)

2024 (110)

2023 (106)

2022 (76)

2021 (38)

2020 (19)