EPITEC · 1 day ago
Customer Support Representative II - Customer Support
Johnston, IA
Contract
Onsite
New Grad, Entry, Mid Level
$18.78/hr - $18.78/hr
0+ years expEPITEC is seeking a Customer Support Representative II to act as frontline support for channel partners, customers, and internal personnel. The role involves resolving moderately complex issues, optimizing customer satisfaction, and managing orders and relationships with customers.
Information TechnologyStaffing Agency
Responsibilities
Provide advanced product/service information
Respond to complex inquiries and escalations promptly
Obtain managerial approvals when required
Record and process custom/special orders
Coordinate with delivery and resource teams
Make calls to customers to develop new relationships
Act as first point of contact for queries and complaints
Schedule follow-ups and log interactions in CRM
Maintain quality data for retention and business development
Conduct interviews using multilevel scripts to clarify requirements
Initiate compelling sales conversations
Adhere to organizational policies and regulatory codes
Participate in training, coaching, and ongoing education
Qualification
Required
Act as frontline support for channel partners, customers, and internal personnel by providing product-related information and solutions
Resolve moderately complex issues and optimize customer satisfaction and retention
Provide advanced product/service information
Respond to complex inquiries and escalations promptly
Obtain managerial approvals when required
Record and process custom/special orders
Coordinate with delivery and resource teams
Make calls to customers to develop new relationships
Act as first point of contact for queries and complaints
Schedule follow-ups and log interactions in CRM
Maintain quality data for retention and business development
Conduct interviews using multilevel scripts to clarify requirements
Initiate compelling sales conversations
Adhere to organizational policies and regulatory codes
Participate in training, coaching, and ongoing education
Digital communication with customers
Mastery of service conversations
Customer-focused approach and loyalty building
Ability to turn service into sales
Strong questioning and rapport-building skills
Understanding buying influences and managing indifference
Education: Post-secondary non-tertiary education
Experience: Entry-level: 0–3 months
Experience: Experienced practitioner: 13 months–3 years
Company
EPITEC
Epitec is a premier technology services and professional staffing company.
1001-5000 employees
H1B Sponsorship
EPITEC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (189)
2024 (148)
2023 (154)
2022 (266)
2021 (203)
2020 (172)
Funding
Current Stage
Late StageLeadership Team
Mark Ruma
Chief Operating Officer (COO)
Company data provided by crunchbase