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FleetPride · 1 day ago

Business Development Rep

Fontana, California

Full-time

Onsite

Entry Level

1+ years exp

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Business Development Representative will identify, onboard, and grow new customers while educating them on FleetPride's value and maintaining account relationships.

Automotive

Responsibilities

The Business Development Representative will know and understand the market they operate in and work to identify, onboard, and grow new customers to the FleetPride network

They accurately identify the competitive situation in the account including strengths, weaknesses, opportunities, and threats and work to educate the customer on FleetPride’s value

They will maintain and update accounts during the year per the specified cadence (e.g., monthly, quarterly), and socialize updates internally to receive feedback from manager and peers

The Business Development Representative will determine the objective of the sales call ahead of the call

They will prepare for the call, by anticipating barriers and a plan to overcome these barriers

They will leverage sales force automation tools in advance of the call to determine the call objective, topics to discuss as well as identify areas that need further preparation

At the end of the call, the OSR will utilize the CRM and supporting tools to detail focused and accurate call records, and post-call results in an efficient and effective manner

The Business Development Representative will ask simple, direct, open-ended questions

They will be observant to look for current and future sales opportunities, and leverage observations in line of questioning

They will establish trust and always engage customers in discussion/diagnosis of account business needs

They ask questions about the customer’s business (beyond just immediate needs) to uncover expansion opportunities and future needs

The Business Development Representative maintains open dialogue with customers on how FleetPride can continue to drive value

They understand the drivers of value for customers while continuously communicating to the customer the value delivered by FleetPride

They conduct discussions with customers to understand their point of view, gather feedback and identify ways to increase mutual value, including incremental needs and opportunities

The Business Development Representative knows which teams and groups to ask for desired resources (and when to go to them)

They are resourceful and seek out and leverage catalogs, call centers, and relevant 3rd party information, branch expertise, and/or other subject matter experts to obtain required information/answers

They will leverage FleetPride networks to maximize business results, and act as an active and valuable member of others’ networks within FleetPride

They appropriately elevate customer issues to the correct resources for resolution support while serving as a conduit between FleetPride and the customer during resolution

The Business Development Representative understands the major parts offered, how major parts are interrelated, and which parts are complementary parts

They understand basic strengths and weaknesses of FleetPride’s offers, compared to competitive products and services

They know how to turn competitive differences into competitive advantages for FleetPride

They will leverage parts knowledge to lead customers to the best fit solution

They always proactively seek to improve product knowledge by interacting with internal and external subject matter experts and resources

Qualification

B2B sales experienceCRM proficiencyHeavy-duty equipment knowledgeMS Office SuiteJudgment & Decision makingComputer skillsActive LearningOral ExpressionWritten ExpressionOral ComprehensionProblem SensitivityActive ListeningCommunicatingProject ManagementCritical ThinkingCollaboration

Required

High School Diploma (or GED or High School Equivalence Certificate) required

Excellent written and verbal communication and presentation skills required

Valid drivers' license with clean driving record

Ability to identify new prospects and support them through the sales process

Expert in handling objections and cultivating new customer relationships

Demonstrated mechanical inclination and interest in FleetPride's industry

Intermediate to advanced knowledge of MS Office and various office machines

Active Listening: The ability to ask probing questions, request clarification and paraphrase to show understanding

Judgment & Decision making: Use business acumen to adjust priorities and ensure the successful deployment of customer accounts, successful bids and other projects

Computer skills: The ability to learn new programs and utilize them to improve performance

Communicating: Conveying information to others in an effective manner

Active Learning: Understanding the implication of new information for both current and future problem solving and decision-making

Project Management: Successfully manage multiple project simultaneously while ensuring deadlines are met

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Collaboration: Work with multiple departments to ensure bids, projects and other tasks are actively being worked and completed on time

Oral Expression: The ability to communicate information and ideas in speaking so others will understand

Written Expression: The ability to communicate information and ideas presented in writing

Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences

Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong