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Genpact · 3 days ago

Sales Compensation Analyst

Durham, NC

Full-time

Onsite

New Grad, Entry Level

$22/hr - $24/hr

Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. They are seeking a Sales Compensation Analyst to analyze helpdesk tickets, collaborate with cross-functional teams for issue resolution, and facilitate data tracking for compliance and accuracy.

AnalyticsArtificial Intelligence (AI)Business Process Automation (BPA)ConsultingInformation TechnologySoftware

Responsibilities

Analyze Helpdesk Ticket and be accountable for resolution of the ticket

Knows all types of Commission tickets open with the SIO team (6-8 types)

Collaborate with cross-functional teams on daily basis for issue resolution, clearly provides details with examples for a timely response. Knows when to follow up and/or escalate cross-functional dependent ticket

Facilitate tracking and maintain data for Compliance, Accuracy, Governance at the project level

Understand process SLAs, commission calculation, Seller metrics by personas (Product/Services and Software offers)

Use judgment to set up Webex Teams meet with Seller for the complex case to avoid email back and forth and faster case resolution

Be the business advisor for Seller and/or with Internal Cross-functional teams to help resolve Commission questions as a single POC

Help and flag improvement areas related to processes, systems, and procedures if any

Exercises sound judgment within generally defined processes, tools, and policies in developing methods, techniques, and evaluation criteria for obtaining results

Qualification

Data analysisMS ExcelSales commissions experienceCustomer service experienceConflict resolutionCommunication skillsProblem-solving skills

Required

Medium/Advanced skills with data, analysis and creation of reports

Knows to use excel to run reports, Pivot table

Willingness to grow with the team and tackle process specific tasks as required

Good conflict resolution skills coupled with a proactive approach to identifying challenges before they reach 'critical mass'

Customer Service experience: Ability to talk to Sales/Seller via Webex Teams or equivalent (Zoom/Microsoft Teams)

Preferred

Preferred experience in order to cash life cycle (accounts receivables, order management) or sales commissions work or sales ops experience

Previous experience as Customer Support Representative is strongly preferred

Proficiency to medium/expert skill level using MS Excel is a must; experience with other database tools is a plus

Ideal candidate will have experience demonstrating solid analytical skills working with the cross-functional teams like, finance, IT support teams, Sales and Customers

Excellent communication and problem-solving skills

English Support – No Language support needed