Apply on Employer Site

STL - Sterlite Technologies Limited · 1 day ago

Customer Service Representative

Bloomington, IL

Contract

Onsite

Entry, Mid Level

$15/hr - $16.50/hr

2+ years exp

STL is seeking a Customer Service Representative to join their team. The ideal candidate will be responsible for providing exceptional customer service and support to clients, handling inquiries, resolving issues, and promoting products or services.

InternetManufacturingOptical CommunicationTelecommunications

Responsibilities

Communicate with customers via phone, email, and chat

Handle customer inquiries and resolve issues promptly

Conduct outbound calls to follow up on customer requests

Perform data entry tasks accurately and efficiently

Assist with client services and provide product information

Utilize sales techniques to promote products or services

Qualification

Customer service experienceCommunication skillsOffice software proficiencyProblem-solving abilitiesMultitaskingAttention to detail

Required

Strong communication skills in English

Proficient in office software applications

Excellent problem-solving abilities

Ability to multitask and work in a fast-paced environment

Attention to detail and accuracy in data entry

Customer service: 2 years (Required)

Call center: 1 year (Required)

Preferred

Previous experience in customer service or sales preferred

Benefits

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Company

STL - Sterlite Technologies Limited

Glassdoor3.4

STL is a leading global optical and digital solutions company providing advanced offerings to build 5G, Rural, FTTx, Enterprise and Data Centre networks.

Founded in 1988

Pune, Maharashtra, IND

1001-5000 employees