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University Health KC · 4 days ago

Manager, AI Operational Excellence

San Antonio, TX

Full-time

Onsite

Mid Level

$40/hr - $65/hr

3+ years exp

University Health is focused on improving performance and reliability through Operational Excellence initiatives. The Manager of AI Operational Excellence will lead Lean and process improvement projects, implement AI-enabled tools, and facilitate collaboration across various stakeholders to enhance operational workflows.

Health CareHospitalMedicalRehabilitation

Responsibilities

Manages and supports Operational Excellence initiatives that improve performance, reduce variation, and strengthen reliability across University Health

Leads and supports Lean and process improvement projects across clinical, operational, and administrative workflows

Identifies, designs, and helps implement AI-enabled and automation tools that support operational workflows, collaborating closely with clinical leaders, operational owners, IT, analytics, compliance, and other subject matter experts to move work from concept through implementation and sustainment

Services as a facilitator Ai-enabled process improvement by organizing work streams, sequencing decisions, coordinating stakeholders, and driving follow-through with limited supervision

Supports AI governance for operational use cases by coordinating intake/prioritization materials, measurement plans, and implementation readiness with the AI Governance Committee and executive sponsors

Coordinates vendor evaluation support for operational use cases in partnership with Supply Chain, IT, Legal, and other required approvers

Qualification

Lean/Six Sigma certificationAI-enabled workflow toolsHealthcare operations experienceProject management certificationPerformance analyticsStakeholder managementOrganizational skillsRelationship-building

Required

Bachelor's degree in Healthcare Administration, Business, Industrial Engineering, or related field

Three to five years of healthcare operations, process improvement, performance analytics, or related experience

Demonstrated ability to self-manage complex work, prioritize across competing demands, and deliver results with limited oversight

Strong relationship-building, stakeholder management, and organizational skills to coordinate cross-department implementation

Preferred

Master's degree (MHA, MBA, Industrial Engineering, or related field)

Demonstrated ability to lead or support Lean, Six Sigma, or operational excellence projects in a hospital or health system environment

Experience supporting implementation of analytics, automation, AI-enabled workflow tools, decision-support solutions, or similar technology-enabled operational improvements

Startup, early-stage innovation, internal incubation, or equivalent experience independently building new processes, tools, or operating routines in an ambiguous environment

Lean/Six Sigma certification (Yellow Belt, Green Belt or Black Belt)

Project management certification (for example: PMP or equivalent)