Delphi-US, LLC - Peacemakers in the Talent War ยท 5 days ago
Technology Services Manager
Richmond, VA
Contract
Onsite
Mid, Senior Level
6+ years expDelphi-US is a national recruiting firm specializing in IT, Engineering and Professional Staffing services. They are seeking a Technology Services Manager to ensure stable operations, manage incidents, and collaborate with cross-functional teams to enhance client technology needs in both on-premises and cloud environments.
Human ResourcesInformation TechnologyRecruitingStaffing Agency
Responsibilities
Serve as primary point of contact within Operations for assigned Product Line
Accountable for the operational platform related oversight of services and portfolio of client applications and supporting infrastructure
Ensure the delivery of high-quality, cost effective and efficient services
May facilitate and coordinate technology planning and implementation efforts related to platform services in support of business needs across matrixed teams
Develop and maintain business relationships with other supporting roles and critical clients/vendors and represent client/vendor interests in the planning and implementation of platform services
Partner with cross-functional teams in the delivery of high-quality product enhancements on time and within budget
Effectively communicate with other supporting roles, clients, and other resources to update and maintain progress and status of critical events, incidents, or initiatives. Provide input as needed to senior leadership and executives
Actively track and coordinate the resolution of Platform service incidents, changes, problems, and requests within appropriate process guidelines
Perform Root Cause Analysis (RCA) on high/significant Platform related incidents
Coordinate after action items on Platform related high incidents to prevent them from occurring again
Ensure that Platform infrastructure environments are proactively managed to meet or exceed SLA targets
Proactively identify Platform/infrastructure technology service needs, assist in defining product vision & strategy, and solicit client input in technology planning efforts
Support and prioritize projects, assist in determining the best technical implementation methods as well as a reasonable execution schedule
Lead initiatives, as appropriate, representing Operations
Adhere to business requirements and scope
Responsible for understanding and applying risk management discipline in all involved efforts
Provide secondary support and assist fellow Operations PSMs in their specific areas as needed
Qualification
Required
Experience working with large infrastructure hosting environments
Thorough understanding of how separate infrastructure components work together to provide reliable and secure hosting environment
Knowledgeable of network and security technologies a must
Experience with connecting two complex networks together utilizing patterns such as DMS
Demonstrated high level proficiency in the networking field and thorough technical knowledge and experience managing the following: Distributed information systems and technologies, Tiered application infrastructure operating in an enterprise environment, Cloud and Data Center network operations, Have proficiency in WAN, VPN, DNS, Routing, Firewall, and Load Balancer technology
Familiarity with Product Management methodologies and techniques including: Managing technology offerings across their full lifecycle with dedicated teams, Enabling cross-functional teams to operate as flexibly as possible, Determining success criteria by outcomes, not simply accomplishing tasks or completing on time / within budget, Ensuring customer input at all stages of product lifecycle
Ability to think strategically
Perform thorough research and provide high-level technical analysis
Excellent interpersonal, negotiation, creativity, attention to detail, and oral and written communication skills tailored for the intended audience
Work collaboratively within a team environment to achieve TSD Operations' key objectives
Ability to direct designated technical support staff in providing day-to-day production support
Ability to utilize technical skills to coordinate the resolution of issues, drive improvements and influence design decisions
Make decisions within established or widely accepted standards
Achieve assigned/planned results by decisions and actions based on professional methods, training, business principles, and practical experience
Familiarity with Agile methodologies and tools, such as JIRA and Confluence
Commitment to Information Technology Service Management (ITSM), continuous improvement and proactive problem management
Experience with ServiceNow or equivalent Operations Management products
Experience/exposure to Artificial Intelligence for IT Operations (AIOps)
Experience/exposure to Observability Patterns to implement effective Automated Operations capabilities
Role requires significant interaction with senior leaders within the system and requires exceptional communication, analytical, and problem-solving skills
Bachelor's Degree or equivalent experience with 6 to 9+ years of relevant work experience
Preferred
Cloud technology certification(s) preferred
ITIL certification is preferred
Company
Delphi-US, LLC - Peacemakers in the Talent War
Delphi-US is a leading provider of IT talent recruiting and placement in the United States.
51-200 employees
H1B Sponsorship
Delphi-US, LLC - Peacemakers in the Talent War has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (6)
2022 (3)
2021 (18)
2020 (19)
Funding
Current Stage
Growth StageCompany data provided by crunchbase