Yochana · 2 days ago
Service Desk Analyst (Helpdesk)
Morrisville, NC
Contract
Onsite
New Grad, Entry LevelYochana is seeking a Service Desk Analyst to provide technical support and troubleshooting for end-users. The role requires strong knowledge of various software and systems, along with excellent customer service skills to assist users effectively.
Business Information SystemsInformation and Communications Technology (ICT)Information ServicesInformation TechnologySoftwareStaffing Agency
Hiring Manager
Lawrence Pratt
Responsibilities
Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting
Phone support experience is mandatory
Experience in Technical helpdesk or technical call center support is required
Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support
Familiarity with ticketing tools like ServiceNow or Jira Service Management
Excellent communication, customer service capability, and problem-solving skills
Ability to follow processes and work in a structured SLA-driven environment
A proactive mindset with the ability to make a meaningful impact
Customer focused with the eagerness to learn and grow continuously
Qualification
Required
Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting
Phone support experience is mandatory
Experience in Technical helpdesk or technical call center support is required
Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support
Familiarity with ticketing tools like ServiceNow or Jira Service Management
Excellent communication, customer service capability, and problem-solving skills
Ability to follow processes and work in a structured SLA-driven environment
A proactive mindset with the ability to make a meaningful impact
Customer focused with the eagerness to learn and grow continuously
Company
Yochana
Yochana: Your Trusted Workforce Partner Across North America & Beyond For over 16 years, Yochana has been a leading talent acquisition firm, connecting businesses with top professionals across industries.
Founded in 2009
201-500 employees
H1B Sponsorship
Yochana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (11)
2023 (3)
Funding
Current Stage
Growth StageLeadership Team
Anusha Sharath
Global Talent Acquisition Lead / HR-BP
Recent News
Company data provided by crunchbase