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Gallaway Safety & Supply · 1 day ago

Customer Service Representative

Eighty Four, PA

Full-time

Onsite

New Grad, Entry Level

$16/hr - $17/hr

Gallaway Safety & Supply is a leading distributor of Safety Equipment, Janitorial, Industrial and Packaging supplies to businesses throughout the U.S. The Customer Service Representative (CSR) is responsible for responding to customer inquiries and orders, ensuring a positive customer experience while maintaining accurate documentation and managing expectations regarding products and delivery.

Cleaning ProductsConsumer GoodsE-CommerceRetail

Responsibilities

Process inquiries and orders from customers, while providing commercial and technical support

Provide complete and timely documentation on each order for customers and Gallaway internal use

Compare customer sales order requests to established customer records; alert customer or other departments as appropriate to deviations

Manage customer expectations on product, delivery, and price. Regularly review backorder reports; alert Purchasing of backorder issues and partner with them to develop solutions and manage customer expectations

Handle and route incoming calls and generic emails as appropriate

Process returns per established protocols

Intake and document customer issues and proactively resolve through established protocols or by other means, as approved by supervisor

Strong communication both internally and externally to provide exceptional service to customers

Qualification

Customer serviceData entryInterpersonal skillsCommunication skillsNetSuiteMS Office SuiteGoogle appsCredibilityDedicationOrganizational skillsIntegrityContinuous learningDynamic environment