Axiom Technologies · 1 day ago
Desktop Support Technician
Mount Pleasant, SC
Part-time
Hybrid
Entry Level
1+ years expAxiom Technologies is seeking a Desktop Support Technician responsible for providing first and second-level technical support and managing service request dispatch. This hybrid role involves troubleshooting issues, coordinating with technicians, and ensuring prompt resolution of end-user problems.
Information Technology & Services
Hiring Manager
CHIRRA OMKAR
Responsibilities
Provide on-site and remote support for desktops, laptops, printers, mobile devices, and related hardware/software
Troubleshoot and resolve issues related to Windows, macOS, Office 365, networking, VPN, and other business-critical applications
Assist with system setups, hardware deployment, and software installations
Perform password resets, account unlocks, and basic user account administration
Maintain documentation of technical procedures and known issues
Monitor incoming support tickets and assign them based on priority, issue type, location, and technician availability
Act as the central coordinator for all Desktop Support operations—ensuring efficient resource allocation
Follow up on open tickets to ensure resolution and customer satisfaction
Escalate complex or high-priority issues to senior engineers or other IT teams as needed
Track SLA compliance and keep stakeholders informed of ticket status and updates
Create shift handover reports and maintain accurate logs of ongoing issues
Qualification
Required
1-2 years of hands-on experience in a desktop support or helpdesk environment
Proficiency in supporting Windows and Mac OS environments
Familiarity with Microsoft Active Directory, Exchange, and Office 365
Experience with ITSM tools (e.g., ServiceNow, Jira, Remedy, Zendesk)
Understanding of networking basics (TCP/IP, DNS, DHCP, VPN)
Preferred
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred
Experience with dispatching or coordinating IT support is a strong plus
CompTIA A+, Network+, or Security+
Microsoft Certified: Modern Desktop Administrator Associate
ITIL Foundation (for process-oriented environments)
Company
Axiom Technologies
Axiom Technologies was founded to meet technological needs for Australia's medium & large scale enterprises providing end to end IT solution which delivers tailored solutions across a number of different areas including hardware, software, managed services, resourcing and professional services.
1001-5000 employees
H1B Sponsorship
Axiom Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase