NEOGOV · 3 days ago
Permit Technician I/II/III, Grades 15/17/19
2425 Reedie Dr Wheaton MD 20902 USA
Full-time
Hybrid
Entry, Mid, Senior Level
$65K/yr - $103K/yr
2+ years expNEOGOV is part of Montgomery County's Department of Permitting Services, dedicated to safety, sustainability, and economic development. They are seeking a Permit Technician III to facilitate and administer the issuance of various permits and licenses, ensuring high-quality customer service to a diverse clientele.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Review and process of various types of permits, licenses, and applications
Correctly assess fees. Ensure fees and bonds are properly collected and all applicable codes, regulations, procedures, and policies are followed
Provide high-level customer and concierge service to applicants
Assist in-person customers while working at DPS front desk
Answer phones in a call center-type environment to assist customers
Monitor high-profile, complex projects by serving as a liaison between customers and DPS and maintain project records through permit issuance and final inspections
Respond to records and information requests; search and provide the permit and construction records
Other duties as related to the position
Qualification
Required
Five (5) years of experience in client advocacy work in a regulatory environment, at least two years of which must have been in a land use or building permit setting
Three (3) years of experience in client advocacy work in a regulatory environment, at least two years of which must have been in a land use or building permit setting
Two (2) years of experience working with clients to assist in a setting that involves time constraints, financial risks, emotional intensity, and a substantial body of laws and procedures that govern the delivery of services
Graduation from high school or High School Certificate of completion recognized by the State of Maryland
An equivalent combination of education and experience may be substituted
Preferred
Experience providing customer service, specifically responding to questions in person, over the phone, and via email
Experience communicating both orally and in writing with a diverse group of internal and external customers
Experience using multiple computer applications
Experience with teamwork and collaborating with others
Experience applying internal template procedures or processes to achieve successful project outcomes
Benefits
Leave Benefits
Retirement Benefits
Tuition Assistance & Student Loan Forgiveness
Free Mass Transit Benefit
Reduced Child and Health Care Costs
Employee Wellbeing
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase