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Appalachian State University · 1 day ago

Senior Director of Stadium Experience and Revenue Generation

Boone, NC

Full-time

Onsite

Lead/Staff, Director/Executive

2+ years exp

Appalachian State University is committed to integrating intercollegiate athletics into its educational framework, emphasizing the development of student-athletes. The Senior Director of Stadium Experience and Revenue Generation will oversee stadium operations, including concessions and retail, while managing staff and enhancing the overall experience for attendees and participants.

EducationHigher EducationUniversities

No H1B

Responsibilities

Direct oversite of venue concessions/beverage operations

Assist with premium seating areas concessions/beverage experience. Includes annual review, menu development, and supervision of any third-party vendors

Direct supervision of part-time and volunteer staff for concessions

Identify, hire and train temporary staff to ensure appropriate staff levels at each event

Develop additional Grab-N-Go, and other point-of-sale locations at venues

Ensure all appropriate health & safety standards are followed during the ordering, receiving, cooking, and cleaning process

Responsible for inventory management

Primary contact for third-party vendors (e.g., food trucks, premium seating, etc.)

Coordinate with Senior Associate AD on self-operated merchandise model

Assist with establishment and implementation of department retail strategies: including planning, forecasting, purchasing, and product development

Accountable for game day in-venue retail operations

Manage set-up, take down and logistical components of product movement

Responsible for inventory management

Identify, hire, and train temporary staff to ensure appropriate staff levels at each event

Develop athletics department trade program; acquire additional business trade and reducing overall department expenses

Work with business and other entities to acquire silent auction and related items for annual fundraising events

Assist Senior Associate AD with licensing communication plan

Manage daily operations of Yosef’s Locker, ensuring efficient service and compliance with university/department policies

Coordinate all ordering, including vendor communication, purchase approvals, and timely restocking of merchandise

Maintain accurate reconciliation of purchases and sales through financial tracking systems

Oversee inventory management, including regular audits, stock rotation, and loss prevention measures

Develop and monitor the Yosef’s Locker’s annual budget, track expenditures, and provide regular financial reports to leadership

Implement process improvements to maximize efficiency, reduce costs, and enhance donor/student-athlete experience

Qualification

Customer relationsSales experienceStadium operationsTeam managementOrganizational skillsCustomer serviceCommunication skillsProblem-solving skills

Required

Bachelor's degree or equivalent combination of education and experience, and 2-4 years of experience in customer relations, sales, stadium operations, or retail

Exceptional interpersonal, oral, and written communication skills

Highly developed organizational and management skills, problem-solving skills, and must work accurately and efficiently to meet a multitude of deadlines and responsibilities

The ability to work well in a team environment is required

Quality customer service experience