Strada · 3 months ago
Director, Business Configuration & Shared Services-Virtual
United States
Full-time
Remote
Director/Executive
$154K/yr - $177K/yr
8+ years expAlight is a company that champions people and focuses on improving lives through a unified benefits ecosystem. They are seeking a Director, Business Configuration & Shared Services Management to lead teams and oversee the delivery of business configuration and customer solutions, ensuring best practices and optimal technology solutions are implemented.
AdviceBookkeeping and PayrollBusiness DevelopmentConsulting
No H1B
Responsibilities
Overseeing the delivery and consistency of business configuration across Customer Solution Delivery Business Analysts, Leave Solution Analysts, and Alight India teams. Ensuring execution of best practices for requirements gathering, system setup using business-configurable tools, and testing
Driving measurable, consistent, and predictable portfolio delivery to accelerate and optimize solutions for Alight’s customers. Leading the advancement of the implementation delivery model by integrating SIS framework best practices
Providing post-go-live stabilization support for AM360-migrated clients to ensure successful renewals and long-term satisfaction
Maximizing the Alight India Shared Service Model for efficiency, throughout, and scale. Direct shared services vendor delivery where applicable. Taking ownership of CRO accountabilities from client intake and managing defect tickets directly from ServiceNow
Overhauling the LeavePro Pass Thru governance model to support automation of production readiness and scorecard metrics. Enabling faster and higher-quality client request fulfillment
Managing a team of Customer Solution Delivery individual contributors. Ensuring service level agreements (SLAs) and key performance metrics are consistently met or exceeded
Analyzing current processes to identify and implementing optimal technology solutions. Collaborating with technology partners to coordinate development efforts and ensure timely, accurate delivery
Maintaining a knowledge base of current tools, technologies, and methodologies. Training team members on process standards and tool usage to ensure consistent execution
Providing analytical insights and expert advice to clients. Managing communications related to ongoing projects, ensuring transparency and alignment across stakeholders
Defining best practices via management of tools and resources to fit into Alight Leave Solutions enterprise goals and needs
Supporting direct reports through coaching, mentoring and performance management. This can include validation of their work, relationships with peer and project stakeholders and time management
Qualification
Required
Possess education of bachelor in a business, management and/or technical field or equivalent work experience
Have a minimum of 8 years relatable work experience
Have Professional Certification in Business Analysis (Ex. ECBA) and/or Project Management (i.e. PMP) and Group Benefits domain knowledge in your background is a skill or requirement essential to be high performing in the role
Display a minimum three years of experience managing projects using Agile, SAFe, Iterative, or Hybrid methodologies
Be able to act as a Product Owner to break down project requirements into sprints and deliverables
Be proficient using Confluence, JIRA, Clarity, SharePoint, and other software for project and task management
Demonstrate track record in effective vertical project management, including excelled organizational skills, with demonstrated ability for both tactical execution and strategic thinking
Serve as a subject matter expert in Agile, SAFe, Lean, project management (including various methodologies), and program/portfolio management
Demonstrate ability to prioritize and to deliver multiple projects on time and within budget
Display excellent communication skills, with ability to work with business & technical teams
An ability to thrive in a high intensity, faced paced environment
Have independent business analysis skills and an aptitude for priority to detail & process oriented
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.
Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.
Company
Strada
Strada is a payroll and tech company that offers workforce management with cloud solutions and services for multinational organizations.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Colin Brennan
Chief Executive Officer
Gautam Mekala
Chief Information Officer
Company data provided by crunchbase