Gainsight · 1 day ago
Customer Advisor
United States
Full-time
Remote
Senior Level
$130K/yr - $145K/yr
7+ years expGainsight is an AI-powered retention engine behind the world’s most customer-centric companies. The Customer Advisor will play a key role in helping customers unlock the full value of their customer experience strategy by partnering with organizations to identify impactful use cases and deliver value assessments.
AnalyticsInformation TechnologySaaSSoftware
Responsibilities
Partner with customers to understand their goals, identify high-impact use cases, and articulate a strategic path to realizing value through Gainsight solutions
Advise customer executives and success leaders on how to optimize their CS strategy for long-term success by leveraging the latest practices and innovative approaches
Develop and deliver strategic consulting engagements that enhance customer experience (CX) strategies, actively engage cross-functional stakeholders, and equip teams to maximize the value of Gainsight solutions
Exhibit strong project management skills to manage multiple customer engagements simultaneously while ensuring timely and effective delivery
Lead workshops, innovation sessions, and roundtables with stakeholders to develop a roadmap of strategic workflows, define performance benchmarks, and document value realization goals
Deliver tailored value assessments, maturity reviews, and business cases aligned with customer priorities
Define baseline benchmarks and measurable KPIs to ensure alignment across the customer’s journey toward impact with Gainsight
Post-deployment, track, analyze, and benchmark value realization progress through customer performance reviews and optimization sessions
Drive value alignment across multiple products or solution areas. Ensure cohesive narratives, connected use cases, and unified measurement of outcomes that reflect the customer’s broader business objectives
Collaborate effectively with internal teams (sales, product, marketing, professional services, etc) to share insights and enhance customer offerings
Contribute to the development of repeatable frameworks, playbooks, and case studies to support customer-facing teams (i.e. QBRs, webinars, key insight slides) and that reinforce value realization efforts
Continuously refine and evolve our value analysis tooling to ensure teams are equipped with the latest methodologies and insights for driving consistent, high-impact customer value narratives
Share best practices, insights, and tools to support scalable customer engagement and internal enablement
Proactively seek feedback and explore opportunities for enhancing customer experiences and internal processes
Qualification
Required
7+ years of experience in customer success and/or strategic consulting with a proven record of driving customer value and outcomes
Significant leadership experience in customer success roles, demonstrating the ability to guide teams and influence cross-functional initiatives that drive retention and growth
Proven experience leading research, analysis, and presentation of insights derived from customer learnings to inform strategies and drive improvements
Domain expertise in one or more key functions of customer experience (e.g., customer support, onboarding, customer engagement, retention strategy) to provide tailored guidance and best practices to clients
Exceptional verbal and written communication skills, with demonstrated ability to deliver engaging presentations and articulate complex concepts to diverse audiences, including C-suite executives
Experience facilitating large working sessions and workshops with diverse stakeholders, fostering collaboration and ensuring productive discussions
Strong analytical and problem-solving skills, with the ability to interpret data and develop actionable recommendations
Excellent relationship-building skills with a customer-centric mindset, enabling effective engagement with stakeholders at various organizational levels
Ability to challenge customers on the status quo, encouraging them to adopt innovative approaches while advocating for their needs
Benefits
Fully covered medical premiums (employee-only)
Flexible PTO
401(k) plan
Dental and vision coverage
Remote work options
$10,000 lifetime fertility stipend
Access to coworking spaces around the globe
Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
Company
Gainsight
Gainsight is a technology company that offers a range of software for optimizing the customer experience and improving product analytics.
1001-5000 employees
H1B Sponsorship
Gainsight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (2)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$156.25MKey Investors
Lightspeed Venture PartnersInsight PartnersBessemer Venture Partners
2020-11-30Acquired
2017-05-09Series E· $52M
2015-11-12Series D· $50M
Leadership Team
Nick Mehta
Board of Directors and Special Advisor to the CEO
Denise Stokowski
Senior Vice President Product Management
Recent News
Morningstar.com
2025-11-03
Company data provided by crunchbase