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Raymond James · 2 days ago

Senior Manager, External Resource Program

St. Petersburg, FL

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Raymond James is a firm that values integrity and a client-first approach. The Senior Manager oversees the operational execution and compliance of the External Resource Program, managing a team that supports contingent workforce processes and partners with internal business units and external suppliers to enhance efficiency and service delivery.

BankingFinancial ServicesInformation TechnologyInsuranceWealth Management

Growth Opportunities

Responsibilities

Provides daily leadership and direction to a team responsible for administering contingent workforce processes, ensuring clear expectations, effective performance management, and a collaborative work environment

Coaches, mentors, and develops team members to enhance professional capabilities and ensure competency alignment with program requirements

Monitors team workload, allocates resources, and adjusts priorities to maintain service levels in a dynamic environment

Manages execution of contingent worker life-cycle activities, including requisition intake, onboarding, assignment changes, extensions, and offboarding

Communicates and reinforces firm policies governing contingent workers and guides managers and suppliers to ensure compliance

Partners with the MSP, VMS provider, and staffing suppliers to monitor performance, address escalations, and support service-level commitments

Evaluates invoices for accuracy, monitors program expenditures, and contributes to annual and mid-year budget planning

Identifies process gaps, evaluates operational issues, and recommends improvements to enhance efficiency, quality, and user experience

Builds strong relationships with business units to provide guidance on program requirements and best practices

Prepares program reports, dashboards, and presentations to leadership and governance groups

Collaborates with Procurement, HR, Legal, Technology, and Supplier Risk Management to ensure alignment with firmwide policies

Supports international contingent workforce activities as assigned

Develops and delivers training and communication to internal stakeholders to promote understanding and adherence to program requirements

Stays current on industry trends, technology enhancements, and regulatory developments affecting contingent labor

Promotes a culture of continuous improvement, accountability, and high-quality service within the team and across stakeholder groups

Qualification

Contingent workforce managementExternal resource programBudget planningPerformance managementRisk managementSupplier relationship managementPolicy complianceTraining developmentChange managementCommunication skillsTeam leadershipOrganizational skillsPresentation skillsCollaboration

Required

A minimum of three years of managing a contingent worker program is required

A Bachelor's degree (B.A.) in a related discipline and a minimum of eight years of progressive experience in planning, arranging, and managing large, high-profile external resource programs is preferred

An equivalent combination of education, training, and/or experience approved by Human Resources

Advanced concepts, principles, and practices of international and national external resource programs

Develop and implement key performance and risk indicators

Corporate Contingent Worker policies

Corporate Procurement policies

Corporate Supplier Risk Management policies

Technology policies and procedures

Technology used with our external resource program

Establishing and maintaining relationships with staffing agencies, managed services providers, and contingent management systems providers

Preparing and reviewing requests for proposals

Gathering business unit and specialty group requirements

Preparing and delivering written and oral presentations

Creating and managing international and domestic external resource strategies and budgets

Review for invoice accuracy of staff augmentation and VMS

Preparing departmental budgets and providing insight into mid and year-end budget cycles

Interpreting and applying firm and department policies and procedures

Executing educational opportunities to influence behavioral changes with our engaging managers to adhere to firm policies and procedures

Implementing and oversight of internal and external processes for efficient and timely workflow

Promoting effective coordination between work groups to ensure consistency and quality of service for our external resources and suppliers

Operating standard office equipment and using required software applications

Travel domestically and internationally to support the program

Lead change management process to build organizational understanding of our program

Establish and maintain effective working relationships at all levels of the organization

Plan, assign, monitor, review, evaluate, and supervise the work of others

Identify training needs and develop team members

Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed

Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment

Communicate effectively, both orally and in writing

Work independently as well as collaboratively within a team environment

Maintain professional knowledge of external resource practices and technologies

Preferred

CCWP Certified Contingent Workforce Professional (CCWP) or Statement of Work Management Expert (SWME) is preferred or the ability to obtain within a year