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Accordant Company · 1 day ago

Client Solutions Consultant

United States

Full-time

Remote

Entry, Mid Level

$90K/yr - $100K/yr

2+ years exp

Accordant Company is seeking a Client Solutions Consultant (CSC) to ensure the long-term success and optimization of ERP environments for a dedicated portfolio of clients. The role involves building relationships with stakeholders, providing expert guidance on ERP solutions, and contributing to client satisfaction and retention.

ConstructionConsultingFacilities Support ServicesTraining

No H1B

Hiring Manager

Abigail Folz, M. Ed

Responsibilities

Build trusted relationships with technical and business stakeholders, acting as the primary technical point of contact for live clients

Provide expert guidance on platform architecture, configuration, integrations, and best practices across supported ERP solutions

Lead technical discovery and collaborate with Client Success Managers to define and execute strategic account plans

Identify and recommend process improvements, add-on solutions, or integrations that align with client needs and business goals

Troubleshoot and resolve complex technical issues, coordinating with internal and external teams as needed

Represent the voice of the client in cross-functional discussions with Product, Engineering and Support teams

Participate in and contribute technical insights to annual business reviews and other key touchpoints

Provide configuration support, develop technical documentation, and enable client self-sufficiency where possible

Proactively identify and mitigate risks to system performance and client satisfaction

Continuously refine and share internal best practices and scalable solutions for technical account management

Qualification

Sage IntacctAcumaticaClient consultingProduct demonstrationsAccounting workflowsSalesforceProcess improvement frameworksTechnical workshopsEffective communication