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Quality Resource Pvt Ltd · 1 day ago

Client Success Coordinator

Minneapolis, MN

Full-time

Hybrid

Mid Level

$25/hr - $28/hr

3+ years exp

Quality Resource Group (QRG) is a customer-driven provider of commercial printing and marketing solutions. They are seeking a Client Success Coordinator to manage client relationships, oversee vendor coordination, and support account growth initiatives to ensure client satisfaction and retention.

AdvertisingGraphic DesignSEO

Responsibilities

Serve as the primary owner of day-to-day client relationship health for the assigned Account Executive's (AE) accounts

Maintain regular client touchpoints to ensure satisfaction, clarity, and follow-through with a call first mind-set vs email

Act as the primary escalation point for service-related issues, coordinating resolution across internal teams

Support client onboarding and ongoing relationship management in alignment with the AE’s strategy

Ensure proactive communication and issue resolution to protect client retention and experience

Act as a “business owner proxy” for the AE by monitoring account activity, service trends, and risks

Identify cross-sell and expansion opportunities and coordinate follow-up with the AE

Support execution of account growth initiatives once strategy is defined by the AE

Reinforce margin awareness by ensuring pricing, fees, and approvals are followed correctly

Track and surface account health insights, risks, and opportunities

Own day-to-day vendor coordination, including pricing discussions, availability checks, and issue resolution

Ensure accurate order processing, proofing, and fulfillment

Provide oversight to ensure timelines, quality standards, and expectations are met

Own credit card collection and coordination with Accounting for secure storage and processing

Follow up on unpaid invoices, expired cards, and past-due balances in partnership with Accounting

Monitor paid invoice status to support AE commission visibility

Qualification

Customer service experienceProject managementMicrosoft OfficeData entry skillsRelationship buildingAttention to detailCommunication skillsTeam collaborationPositive attitude

Required

Minimum three years of previous customer service experience and/or project management within the promotional industry

Strong computer/data entry skills are required

Must be proficient in Microsoft Office, with an emphasis on Excel

Proven ability to build strong relationships with clients, suppliers/vendors alike

A positive can-do attitude, focused on providing the best customer service through research and resourcefulness to meet the clients expectations- expressed and implied

Ability to manage multiple projects while paying strict attention to detail, and effectively communicating status updates to multiple audiences from C-level down to entry-level support roles as needed

A cooperative and pleasant demeanor and the ability to be an influential team member

Ability to Commute: Minneapolis, MN 55441 (Required)